Hailey Wyse
Archbold,OH
Summary
Experienced banking professional with superior attention to detail, and highly ethical nature. Dedicated to maintaining optimal security, and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations, and asset protection strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Banker
Premier Bank
05.2022 - Current
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Balanced teller drawers and ATM cash.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Representative
Circle K
06.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Archbold High School
Archbold, OH05.2016
Skills
- Professional Demeanor
- Teller Experience
- Dual Control Vaults
- Regulatory Compliance
- Products and Services Knowledge
- ATM Balancing
- Employee Training Assistance
- Customer Service
- Opening and Closing Procedures
- Employee Motivation
- Cash Handling
- Relationship Building
Timeline
Banker
Premier Bank
05.2022 - Current
Customer Service Representative
Circle K
06.2020 - 04.2022
High School Diploma -
Archbold High School
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