HAILEY YONG
Tempe,AZ
Summary
Bringing patient and solution-focused approach, with positive and upbeat attitude. Equipped with solid understanding of troubleshooting technical issues and adept at providing clear, effective communication to resolve customer concerns. Committed to enhancing customer satisfaction and ensuring seamless service experiences.
Overview
3
3
years of professional experience
Work History
Volunteer for Super Saturday Concert
2026 NCAA Women's Final Four
Phoenix, AZ
04.2026 - 04.2026
- Managed access control at the VIP entrance for a large-scale event with over 11,000 attendees
- Monitored and regulated entry to the VIP section, ensuring only authorized guests were admitted
- Collaborated closely with professional security personnel to maintain crowd control and ensure safety
- Provided a welcoming and professional experience by greeting and assisting VIP guests upon arrival
Event Attendant
Advanced MIS, Robotic & Ablation Society of Gynaecologists Malaysia AMRAS
Kuala Lumpur
05.2025 - 06.2025
- Coordinated approximately 800 guest and delegate registration processes, enhancing attendee experience and reducing wait times.
- Provided customer services as Front of House
- Assisted in setup and breakdown of event spaces, ensuring optimal layout and functionality.
- Supported technical operations during presentations, troubleshooting issues to ensure seamless execution.
Marketing Representative
LSI Silderma – 25th World Congress of Dermatology
Singapore
07.2023 - 08.2023
- Promoted skincare products to approximately 200 participants
- Educated customers on product benefits.
- Demonstrated proper product usage.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
Education
Bachelor of Science - Kinesiology
ARIZONA STATE UNIVERSITY — College of Health Solutions
Downtown Phoenix05-2027
Bachelor of Science - American Degree Transfer Program
SUNWAY UNIVERSITY
MALAYSIA05-2025
Skills
- Event Coordination
- Customer Service
- VIP Relations
- Crowd Management
- Marketing & Promotion
- Sales Communication
- Team Collaboration
- Problem Solving
- Technical Support
- Organizational Skills
- Attention to Detail
- Interpersonal Communication
LANGUAGES
English (IELTS 7.5)
Malay
Chinese
Timeline
Volunteer for Super Saturday Concert
2026 NCAA Women's Final Four
04.2026 - 04.2026
Event Attendant
Advanced MIS, Robotic & Ablation Society of Gynaecologists Malaysia AMRAS
05.2025 - 06.2025
Marketing Representative
LSI Silderma – 25th World Congress of Dermatology
07.2023 - 08.2023
Bachelor of Science - Kinesiology
ARIZONA STATE UNIVERSITY — College of Health Solutions
Bachelor of Science - American Degree Transfer Program
SUNWAY UNIVERSITY