Hailey Young
Santa Clarita,CA
Summary
I'm hard worker and as a Navy Veterans I learned a lot about the importance of being a team player. I would love the opportunity to be mentored to expand my skills. I would prefer to work for a company that I can stay long term and build a great working relationship with. I have found a life's calling in helping animals. I enjoy helping owners build closer bonds to their animal and helping owners with dogs struggling with reactivity. I also have some background in sales and I have great customer service skills. Thank you for this Opportunity and I hope to speak to you soon,
Overview
13
13
years of professional experience
Work History
Owner/ Dog Trainer and Pet Care Specialist
SeaSide Pet Care
12.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Dog Trainer and Pet Care Specialist
Colee's Pet Care
10.2022 - 03.2023
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Provided dogs with exercise and fresh air to promote dog health.
- Provided overnight care for pets during owners'' vacations or business trips while maintaining routine schedules seamlessly.
- Delivered exceptional pet care by providing customized exercise routines and maintaining daily schedules.
Shaws Cake Decorator
Shaws Bakery
11.2019 - 02.2021
- Designed specialty cakes for birthdays, and graduations.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Operations Specialist
United States Navy, USN
08.2011 - 08.2015
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collected, arranged, and input information into database system.
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Directed ship navigation and route preparation.
- Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
Education
Bachelor of Arts - Communications New Media
Saint Josephs College of Maine
Standish, ME2017
High School Diploma -
Massabesic High School
Waterboro, ME2011
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Dog Training Proficiency
- Marketing
Timeline
Dog Trainer and Pet Care Specialist
Colee's Pet Care
10.2022 - 03.2023
Owner/ Dog Trainer and Pet Care Specialist
SeaSide Pet Care
12.2021 - Current
Shaws Cake Decorator
Shaws Bakery
11.2019 - 02.2021
Operations Specialist
United States Navy, USN
08.2011 - 08.2015
Bachelor of Arts - Communications New Media
Saint Josephs College of Maine
High School Diploma -
Massabesic High School
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