HAILEY YUM
Sachse
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. A strong ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. I currently hold active licenses for P&C and L&H, as well as currently pursuing Salesforce Certified Platform Administrator
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR/Administrative Assistant
Coverica Agency Alliance
04.2025 - Current
- Handled heavy flow of change requests from Member Agents.
- Acted as system administrator for multiple systems including SalesForce and EZLynx; handled all corresponding issues, errors, and questions
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Proactively handled all renewals, cancellations, and changes for all policies across multiple carrier sites.
- Handled Commissions for all Member Agents and handled discrepancies quickly and effectively.
Office Manager/CSR
Independent Insurance Agent
10.2024 - Current
- Handled customers inquiries, including but not limited to; policy questions, renewals, reinstatements, and more
- Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses
- Maintained client records and policy documentation with meticulous attention to detail
- Stayed up-to-date with industry trends and product knowledge to provide informed recommendations to clients
- Developed strong relationships with insurance carriers to negotiate competitive rates for clients' policies
- Handled multiple carriers including Progressive, Mercury, Travelers, SafeCo, South & Western, Texas Fair Plan, and so much more.
ECC-Billing Representative
Statefarm Insurance
03.2024 - 10.2024
- Handled customers accounts with careful attention to detail
- Resolved any errors that produced from accounts within the target turnaround time
- Provided technical support to customers when needed.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved customer complaints in a timely manner.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Account Manager
Statefarm Insurance
08.2023 - 03.2024
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Upsold existing accounts to insure full coverage and coverage over multiple lines of business.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Handled multiple admin responsibilities that include scheduling meetings, ordering supplies, and other tasks.
- Acted as a translator in order to drive in more clientele that felt more comfortable with the Korean Language.
- Managed the SalesForce System so that it would run smoothly and effectively, insuring detailed notes that helped increase service levels and customer satisfaction.
Lead Hostess
Blue Fin Sushi Bar
12.2022 - 07.2023
- Ensured all employees followed health codes set by local government agencies.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Kept track of attendance records for all hostesses on duty.
- Communicated any issues or complaints to management in a timely manner.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Resolved customer complaints promptly with tactful diplomacy.
- Maintained accurate records of transactions including cash register tapes and guest checks.
Cake Decorator
Cold Stone Creamery
09.2022 - 12.2022
- Unloaded and identified building materials, machinery and tools, distributing to appropriate locations according to project plans and specifications
- Made cakes depending on specific details and to certain quality levels
- Decorated cakes with certain instructions per type
- Assisted customers in selecting appropriate cake designs for their events.
- Measured ingredients accurately according to recipes used in the bakery.
- Frosted finished cakes evenly and smoothly using various techniques.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Cleaned work area after completing each project for sanitation purposes.
Food Service Worker
Country Burger House
07.2021 - 09.2022
- Liaised with kitchen staff to facilitate prompt and seamless service
- Arranged tables and decorations according to client specifications
- Cleaned and sanitized work areas, equipment and dishes
- Monitored customer food preferences to determine focus of sales efforts
- Assisted with behind-the-scenes managerial roles including, schedules, payroll, inventory, and other responsibilities as needed.
- Performed opening and closing duties as assigned by management.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Assisted with inventory management and restocking supplies as needed.
- Maintained accurate records of sales transactions for end-of-day reports.
Webtoon Translator
Public Webtoon Translation Group
01.2018 - 07.2020
- Translated messages simultaneously and consecutively into specified languages, orally and by using hand signs, maintaining message content, context and style as much as possible
- Checked translations of technical terms and terminology to ensure that are accurate and remain consistent throughout translation revisions
- Compiled information on content and context of information to be translated and on intended audience
- Kept up with strict deadlines while ensuring the quality of work is equal throughout
Education
Associate of Science - Chemistry
Collin County Community College District
Plano, TXHIGH SCHOOL DIPLOMA - undefined
Wylie High School
Wylie, TXSkills
- Fluent in Korean
- Adobe Creative Suite
- Calendar management
- Accounts payable
- CPT coding
- Accounting
- Administrative experience
- Personal assistant experience
- Supervising experience
- Microsoft Outlook Calendar
- SharePoint
- Computer literacy
- Budgeting
- Clerical experience
- Complaint handling
- CRM software
Certification
- Life Insurance License
- Property & Casualty License
- Insurance Producer License
- Life & Health Insurance License
- Personal Lines License
Timeline
CSR/Administrative Assistant
Coverica Agency Alliance
04.2025 - Current
Office Manager/CSR
Independent Insurance Agent
10.2024 - Current
ECC-Billing Representative
Statefarm Insurance
03.2024 - 10.2024
Account Manager
Statefarm Insurance
08.2023 - 03.2024
Lead Hostess
Blue Fin Sushi Bar
12.2022 - 07.2023
Cake Decorator
Cold Stone Creamery
09.2022 - 12.2022
Food Service Worker
Country Burger House
07.2021 - 09.2022
Webtoon Translator
Public Webtoon Translation Group
01.2018 - 07.2020
HIGH SCHOOL DIPLOMA - undefined
Wylie High School
Associate of Science - Chemistry
Collin County Community College District
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