Hailey Franzino
Mary Esther,United States
Summary
Positive and caring individual with solid foundation in dental health principles and patient care. Extensive knowledge of dental procedures and infection control protocols, coupled with proficiency in dental radiography and patient scheduling. Committed to enhancing patient experience and contributing to smooth and efficient dental practice.
Overview
7
7
years of professional experience
Work History
Dental Assistant/office Manager
Wild Smiles Pediatric Dentistry
03.2022 - 03.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Improved patient comfort by providing gentle and thorough dental cleanings in a pediatric setting.
- Developed strong rapport with patients and families, resulting in increased patient retention and positive word-of-mouth referrals.
- Increased parent involvement in their child''s dental care by communicating effectively about treatment plans and goals at every visit.
- Reduced patient anxiety with the use of calming techniques and age-appropriate explanations during dental procedures.
- Provided preventative care through sealants, fluoride treatments, and routine dental examinations to promote long-term oral health in children.
- Oversaw patient scheduling, insurance verification, and billing to maximize revenue and patient satisfaction.
- Managed daily operations of a high-volume dental practice, ensuring seamless workflow and efficiency. Implemented and maintained office policies, procedures, and compliance with OSHA and HIPAA regulations.
- Trained staff on customer service best practices, resulting in a more welcoming and efficient office environment.
- Addressed patient concerns and implemented service improvements, increasing patient satisfaction scores.
Dental Assistant
Aspen Dental
01.2021 - 03.2023
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Munitions crew chief
United States AirForce
12.2016 - 01.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Improved patient comfort by providing gentle and thorough dental cleanings in a pediatric setting.
- Developed strong rapport with patients and families, resulting in increased patient retention and positive word-of-mouth referrals.
- Increased parent involvement in their child''s dental care by communicating effectively about treatment plans and goals at every visit.
- Reduced patient anxiety with the use of calming techniques and age-appropriate explanations during dental procedures.
- Provided preventative care through sealants, fluoride treatments, and routine dental examinations to promote long-term oral health in children.
- Oversaw patient scheduling, insurance verification, and billing to maximize revenue and patient satisfaction.
- Managed daily operations of a high-volume dental practice, ensuring seamless workflow and efficiency. Implemented and maintained office policies, procedures, and compliance with OSHA and HIPAA regulations.
- Trained staff on customer service best practices, resulting in a more welcoming and efficient office environment.
- Addressed patient concerns and implemented service improvements, increasing patient satisfaction scores.
Education
Bachelors - undefined
Texas a&M University-Central Texas
08.2020
Associates - imaging science
Ivy Tech Community College
Indiana12.2016
Skills
- CPR certified (Experienced)
- Leadership (Experienced)
- Detail oriented (Experienced)
- Management (Experienced)
- Account management (Experienced)
- Dental impressions
Timeline
Dental Assistant/office Manager
Wild Smiles Pediatric Dentistry
03.2022 - 03.2024
Dental Assistant
Aspen Dental
01.2021 - 03.2023
Munitions crew chief
United States AirForce
12.2016 - 01.2021
Bachelors - undefined
Texas a&M University-Central Texas
Associates - imaging science
Ivy Tech Community College
Similar Profiles
Victoria FrazerVictoria Frazer
Patient Care Coordinator at Sea Of Smiles Pediatric DentistryPatient Care Coordinator at Sea Of Smiles Pediatric Dentistry
Justice McCoyJustice McCoy
Lead Front Office Administrator at Sparkling Smiles Pediatric DentistryLead Front Office Administrator at Sparkling Smiles Pediatric Dentistry
Jessica PendletonJessica Pendleton
Front Office Administrator at Sango Smiles Pediatric DentistryFront Office Administrator at Sango Smiles Pediatric Dentistry