HAILEY BETH AUSTIN
BG,KY
Summary
Account manager with a strong foundation in the insurance industry, adept at proposal development and market strategies. Proven track record in enhancing customer satisfaction through effective communication and leadership in training new employees.
Overview
8
8
years of professional experience
Work History
Commercial Lines Account Manager
AssuredPartners
07.2023 - Current
- Marketed new and renewal business to broaden client portfolio and enhance revenue opportunities
- Collaborated with producers to develop strategy for effectively sending accounts to market
- Set up prospects in our agency management system, Epic, and send them out to market
- Pulled proposals and entered quote or renewal policy information to ensure accurate submissions
- Pull and process loss runs, audits, endorsements
Customer Service Specialist/Front End Lead
Dick's Sporting Goods
09.2018 - 10.2023
- Provided exceptional customer support, enhancing customer satisfaction
- Trained new employees on front end procedures, facilitating smoother onboarding
- Managed cash transactions and performed final drawer count to ensure accurate store operations
- Keep front end and cash registers organized
- Sell protection plans and credit card deals
Commercial Lines Marketing Assistant
Houchens Insurance Agency
10.2022 - 07.2023
- Set up prospects in our agency management system, Epic, and send them out to market
- Compiled proposals by integrating quote and renewal policy information
- Extracted and analyzed loss runs, audits, and endorsements for accurate reporting
- Process policy checklists when policies are issued and received
- Managed policy cancellations to maintain accurate records and compliance
Education
Bachelor's in Science - sport management, marketing
Western Kentucky University
05-2022
Skills
- Proposal development
- Client Relationship Management
- Tech Savvy
- Critical Thinking
- Time management
- Leadership
- Communication
- Interpersonal communication
- Active Listening
Personal Information
Title: COMMERCIAL LINES ACCOUNT MANAGER
Timeline
Commercial Lines Account Manager
AssuredPartners
07.2023 - Current
Commercial Lines Marketing Assistant
Houchens Insurance Agency
10.2022 - 07.2023
Customer Service Specialist/Front End Lead
Dick's Sporting Goods
09.2018 - 10.2023
Bachelor's in Science - sport management, marketing
Western Kentucky University