Hailey Rooney
San Clemente,USA
Summary
Resourceful and customer-focused professional with a strong track record of delivering excellent service, managing customer inquiries, and ensuring smooth daily operations. Skilled in multitasking and collaborating effectively in fast-paced environments. Thrives on maintaining organizational efficiency. Committed to enhancing customer satisfaction and supporting seamless operations. Consistently strives to exceed expectations and contribute to the success of the team.
Overview
7
7
years of professional experience
Work History
Barista/ Server
What A Dish Cafe & Catering
09.2024 - Current
- Efficiently set up and organized both indoor and patio dining areas, ensuring clean, inviting environment for guests
- Bus tables promptly, resetting and maintaining tidy dining area throughout service
- Curated and arranged visually appealing pastry displays to enhance customer experience and highlight daily offerings
- Prepared wide range of coffee drinks, espresso-based beverages, and other menu items to customer specifications
- Processed payments accurately, handling cash, cards, and customer transactions with professionalism and attention to detail
- Collaborated with team members to ensure seamless operations during busy shifts, including restocking supplies and assisting in opening and closing procedures
- Adhered to food safety and sanitation guidelines, maintaining high standards of cleanliness and food quality
Office Manager- Part-time
Coppola Acupuncture & Chiropractic
06.2018 - Current
- Greeted patients warmly upon arrival, answered phone calls, and provided information about services, appointment scheduling, and insurance verification in a friendly and professional manner
- Keep the front office area neat and welcoming, ensuring all brochures, signage, and patient resources are up-to-date and properly displayed
- Organized and maintained patient files, managed office correspondence, and supported daily office operations, ensuring that all records were up to date and easily accessible
- Verify insurance coverage, process claims, and assist patients with understanding their benefits, co-pays, and billing procedures
- Maintain and organize patient files, update records, and handle office correspondence, ensuring compliance with HIPAA and office policies
- Managed and executed social media marketing campaigns, creating engaging content and posts across various platforms to promote services, increase patient engagement, and attract new clients to the chiropractic practice
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Barista
Better Buzz Coffee Roasters
11.2023 - 09.2024
- Delivering great hospitality, in fast paced environment
- Take customer orders and payments
- Greet customers, take orders, prepare and serve espresso-based beverages, coffee, teas, and specialty drinks with attention to quality and presentation
- Clean and tidy work areas, equipment and coffee machines
- Grinding fresh coffee beans, operating espresso machines
- Prepare and serve beverages and food items consistently with knowledge about coffee, tea, drink preparation, food items, and products
- Create displays of stocks, as well as inventory
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cashier/ Server/ Bartender
Shwack
11.2022 - 04.2023
- Taking orders, operating cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocking inventory, prep sauces, cut fruits for the bar, brews coffee & set up station
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing service
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front Desk Agent
Casa Tropicana
04.2021 - 11.2022
- Provided critical first impression of hotel while welcoming and serving guests in person, and over phone
- Printed out reservation forms, obtaining signatures, and identification and making files and copies
- Assist with billing inquiries and refunds
- Assigned rooms based on guest preferences and coordinated with housekeeping to ensure room readiness
- Execute all reservations processes around arrival, ensured print outs and keys and parking
- Did inventory of guests rooms and restocked merchandise
- Resolved guest inquiries and issues promptly, maintaining high levels of customer satisfaction
- Compiled and prepared comprehensive daily reports, summarizing hotel revenue, occupancy, and financial transactions
- Accurately calculated daily revenue and sent detailed reports via email to management, ensuring timely and precise financial oversight
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School -
San Clemente High School
San Clemente, CA06.2017
Skills
- Adaptability
- Attention to details
- Communication
- Empathy
- Multitasking
- Self Proactive and Problematic
- Time Management
- Work Ethic
- Hospitality and accommodation
Contacts
Mike Coppla, Employer, (949) 422-6235
Timeline
Barista/ Server
What A Dish Cafe & Catering
09.2024 - Current
Barista
Better Buzz Coffee Roasters
11.2023 - 09.2024
Cashier/ Server/ Bartender
Shwack
11.2022 - 04.2023
Front Desk Agent
Casa Tropicana
04.2021 - 11.2022
Office Manager- Part-time
Coppola Acupuncture & Chiropractic
06.2018 - Current
High School -
San Clemente High School
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