Hailey E Kerns
Wonder Lake,IL
Summary
Accomplished Relationship Banker and Client Service Representative, adept in fraud detection and customer relations. Excelled in boosting branch revenue by meeting sales goals, enhancing client satisfaction, and leading teams with motivational techniques. Proven track record in operational reporting and risk management, ensuring high accuracy in financial transactions.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank Of America
09.2021 - Current
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Used Microsoft Word and other software tools to create documents and other communications.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Ran point closing financial centers and assisted in opening financial centers.
Client Service Representative
Bank Of America
04.2019 - 09.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Promoted products or services to each customer to consistently achieve sales targets.
- Counted and packaged currency and coins.
- Provided customer records on demand, including account statements, direct deposit forms, and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Maintain cash vault, icom, and service atm.
Education
High School Diploma -
McHenry West High School
McHenry, IL12.2017
Skills
- Product knowledge
- Customer relations
- Critical thinking
- Customer and client focused
- Positive and friendly
- Detail-oriented
- Natural leader
- Fraud Detection
- Risk Management
- Employee Training
- Operational Reporting
- Adaptable to Changing Conditions
- Proactive and Focused
- Motivational Techniques
- Time Management
Timeline
Relationship Banker
Bank Of America
09.2021 - Current
Client Service Representative
Bank Of America
04.2019 - 09.2021
High School Diploma -
McHenry West High School
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