Haili Donley
Amelia,OH
Summary
Adept Master Mechanic and Manager with a proven track record at SENCO and 1st Stop, I excel in preventive maintenance and team leadership. My expertise in precision machining and fostering teamwork has significantly increased efficiency and customer satisfaction. Known for quick adaptation and expert troubleshooting, I ensure top-notch service and operational excellence.
Overview
7
7
years of professional experience
Work History
Master Mechanic
SENCO
10.2021 - Current
- Reduced downtime for machines by performing preventative maintenance tasks and addressing issues before they became critical problems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance.
- Increased workshop efficiency by maintaining an organized workspace, tracking inventory levels, and ordering parts as needed.
- Adapted quickly to evolving priorities in a fast-paced shop setting while maintaining high-quality workmanship standards at all times.
- Improved machine performance by conducting thorough diagnostics and implementing effective repair solutions.
- Mentored junior mechanics, sharing expert knowledge of staple machines and fostering a strong team dynamic.
Manager
1st Stop
05.2018 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Felicity Franklin
Felicity, OH05-2016
Skills
- Expert troubleshooting
- Precision machining
- Preventive maintenance procedures
- Installing equipment
- Supply ordering
- Teamwork
- Hardworking and dedicated
- Customer service
- Team player
- Time management
- Attention to detail
- Maintenance and repairs
Accomplishments
- Achieved Master Mechanic by completing a one year apprenticeship with accuracy and efficiency.
Timeline
Master Mechanic
SENCO
10.2021 - Current
Manager
1st Stop
05.2018 - 08.2021
High School Diploma -
Felicity Franklin
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