Haili Jacobs
Cochrane,WI
Summary
Well-rounded Fleet Manager with strong foundation overseeing route scheduling of drivers, ensuring all DOT regulations are being adhered to, and managing an office staff as well. Enthusiastic professional knowledgeable in transportation and logistics as well as managing employees in a positive growth focused manner.
Overview
19
19
years of professional experience
Work History
Fleet Manager
Ashley Distribution Services
Arcadia, WI
08.2022 - 04.2024
- Positively interacted with over 140 drivers, upper management and shop department, which helped improve overall communication.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
Assistant Fleet Manager
Ashley Distribution Services
Arcadia, WI
10.2020 - 08.2022
- Maintained professional, organized, and safe environment for around 15 office employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Dispatcher Operations Coordinator
Ashley Distribution Services
Arcadia, WI
03.2011 - 10.2020
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributed to well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Grocery Associate
Walmart
Onalaska, WI
10.2009 - 09.2010
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Handled customer inquiries in timely manner, addressing concerns and providing helpful solutions.
- Coordinated with department managers on promotional displays, effectively showcasing sale items to boost revenue.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Bartender
Butch's Bar
Arcadia, WI
05.2008 - 09.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Front Desk Coordinator
Ashley Distribution Services
Arcadia, WI
03.2005 - 05.2008
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Trained all staff on front desk procedures and policies.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Education
No Degree - Accounting
Western Technical College
La Crosse, WI01.2009
High School Diploma -
Arcadia High School
Arcadia, WI05.2008
Skills
- Fleet Optimization
- Fleet Management
- Scheduling
- Operations and logistics
- Employee Management
- Driver management
- Regulatory Compliance
Timeline
Fleet Manager
Ashley Distribution Services
08.2022 - 04.2024
Assistant Fleet Manager
Ashley Distribution Services
10.2020 - 08.2022
Dispatcher Operations Coordinator
Ashley Distribution Services
03.2011 - 10.2020
Grocery Associate
Walmart
10.2009 - 09.2010
Bartender
Butch's Bar
05.2008 - 09.2009
Front Desk Coordinator
Ashley Distribution Services
03.2005 - 05.2008
No Degree - Accounting
Western Technical College
High School Diploma -
Arcadia High School