Haili Stout
Geneva,IL
Summary
Accomplished Shift Leader Server Bartender at Spotted Fox Ale House, adept in Customer Service Management and Team Leadership. Pursued over 5 years of customer service experience in the restaurant industry. Elevated team performance and customer satisfaction through effective training and conflict resolution. Excelled in managing operations, enforcing policies, and boosting efficiency, demonstrating a strong blend of verbal communication and inventory management skills.
Overview
4
4
years of professional experience
Work History
Lead Bartender
Global Brew Tap House
11.2024 - Current
- Built relationships with vendors to manage orders and negotiate costs.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
The Graceful Ordinary
05.2024 - 12.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Shift Leader Server Bartender
Spotted Fox Ale House
06.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Whiskey Bend
01.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
The Office Dining and Spirits
07.2022 - 01.2024
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Food Service Host and Server
Red Lobster Restaurant
01.2021 - 11.2021
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings as well as transferring phone calls to higher employment when necessary,
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Geneva Community High School
Geneva, IL05.2021
Skills
- Customer Service Management
- Performance Tracking and Evaluations
- Assigning Work
- Managing Operations and Efficiency
- Conflict Resolution
- Team Leadership
- Verbal and Written Communication
- Policy and Procedure Enforcement
- Team Member Motivation
- Inventory Counts
- Handling Customer Complaints
- Upselling Techniques
Objective
My objective is to acquire a new but challenging position to expand my learnings, skills and current knowledge as well as providing the opportunity to grow my experience as an employee
References
References available upon request.
Timeline
Lead Bartender
Global Brew Tap House
11.2024 - Current
Bartender
The Graceful Ordinary
05.2024 - 12.2024
Server
Whiskey Bend
01.2023 - 01.2024
Server
The Office Dining and Spirits
07.2022 - 01.2024
Shift Leader Server Bartender
Spotted Fox Ale House
06.2021 - 06.2024
Food Service Host and Server
Red Lobster Restaurant
01.2021 - 11.2021
High School Diploma -
Geneva Community High School
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