Hailie Quiroga
Rio Grande City,TX
Summary
Dynamic Receptionist with proven expertise in organization and time management honed at Wound Management. Excelled in customer service, enhancing satisfaction through efficient call handling and problem resolution. Skilled in data entry and administrative support, contributing to a positive and professional work environment. Achieved significant improvements in call management efficiency.
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Receptionist
Wound Management
04.2024 - 12.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
Diploma -
Grulla High School
Rio Grande City 05.2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Data inputting
- Administrative support
- Typing speed
- Performance improvement
- Multitasking and prioritization
- Positive and professional
- Customer service
- Courteous and professional
Timeline
Receptionist
Wound Management
04.2024 - 12.2024
Diploma -
Grulla High School
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