Hailie Jane Rosario
New York
Summary
Motivated and customer-focused professional with extensive expertise in team leadership, customer service, and operations management. Strong leadership and team management skills in a fast-paced workplace, ensuring efficient operations, team cohesion, and high customer satisfaction. Skilled in problem solving, dispute resolution, and performance enhancement to meet organizational goals. Committed to fostering a productive work environment and achieving team success. Seeking a new opportunity to apply leadership, communication, and organizational skills in a different field, with the goal of continued growth and making a meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
07.2022 - Current
- Focused on maintaining a cohesive team dynamic while ensuring operational efficiency and meeting performance targets in a high-pressure retail environment.
- Delivered exceptional customer service, resolving conflicts and addressing customer concerns promptly to create memorable experiences and strengthen customer loyalty.
- Managed store operations, including inventory control, cash handling, and maintaining compliance with health and safety standards, ensuring smooth and efficient workflow during busy shifts.
- Ensured all store functions were executed seamlessly, from daily operations to special promotions, without compromising quality or customer satisfaction.
- Proactively identified challenges and implemented solutions that optimized store performance, improving both customer and partner experiences.
- Trained and mentored new team members, ensuring consistency in service and maintaining high operational standards.
Intern
BronxConnect
07.2021 - 08.2021
- Actively engaged with court-involved, high-risk youth, providing direct support and building relationships to help with their personal development.
- Managed data entry across three systems, ensuring accurate case notes and maintaining organized records.
- Coordinated resources, including organizing supplies and connecting participants with community services through the Resource Fair.
- Developed new forms and resources to improve program organization and participant support.
Intern
NewYork-Presbyterian Allen Hospital
07.2019 - 08.2019
- Collaborated with nurses, doctors, and other hospital personnel, offering hands-on help in delivering patient care
- Actively observed and assisted in the Psychological Department, learning about therapeutic interventions and how in-house patients were managed
- Engaged with patients, offering emotional support and helping with various tasks, contributing to a compassionate care environment
- Gained exposure to hospital operations, understanding how various departments contribute to patient well-being
Education
Bachelor's degree - Clinical Psychology, Sociology
Hunter College
New York, NY05-2026
Skills
- Team Leadership & Development
- Customer Experience Excellence
- Operational Efficiency
- Time & Task Management
- Problem-Solving & Decision-Making
- Research & Analytical Tools
- Training and mentoring
- Bilingual Communication
Certification
- CITI Program Certification - Human Subjects Research for Undergraduate Students
- Food Handling License
Timeline
Supervisor
Starbucks
07.2022 - Current
Intern
BronxConnect
07.2021 - 08.2021
Intern
NewYork-Presbyterian Allen Hospital
07.2019 - 08.2019
Bachelor's degree - Clinical Psychology, Sociology
Hunter College
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