Hailley Land
Norman,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer
Accent Glass Services
Norman, OK
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Process Payroll
- Handle employee portfolios
- New hire paperwork
- Update Insurance for employees
- Bill customers and receive payments
- Practice confidentiality within customers as well as employees
Catering Chef/Cake D
Hailley's Cakes and Catering
Norman, OK
01.2020 - Current
- Placed orders for food and supplies needed for proper set up and preparation.
- Coordinated delivery of food supplies to event venues on time according to schedule.
- Developed menus, planned and ordered food supplies, and monitored budget for catering events.
- Assisted with setup of buffet tables or other dining areas prior to commencement of catered events.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Monitored temperatures of prepared food and cold-storage areas.
- Created innovative recipes to enhance presentation of menu items at catered events.
- Created unique and fun catering meal options, which included seaside clambakes, pig roasts, and summertime barbecues.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved any customer complaints or grievances arising from the quality or taste of food served at catered functions.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Created tasty dishes using popular recipes, delighting patrons and generating return business
- Create menus for weddings, retirement parties, and birthdays.
- Developed catering menus to exceed client expectations yet meet tight budgets.
Head Baker
Lil Mama's Kitchen
Pflugerville , TX
01.2018 - 03.2019
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Communicated with vendors for efficient delivery of wholesale orders.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Combined ingredients by hand and with electric mixing equipment.
- Helped develop successful sales and marketing promotions.
- Created attractive dessert trays for catering events.
- Measured and weighed ingredients to prepare dough for recipes.
- Cut and shaped dough for rolls, bread and various pastries.
- Inspected all bakery products and removed any found to possess defects.
- Produced 10-20 dozen of finished buns per 8-hour shift.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Set ovens to appropriate temperatures to pre-heat.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Grill Cook
Meal Pros
Round Rock, TX
11.2017 - 01.2018
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Created new scalable recipes, resulting in [Number] additions to daily menu.
- Combined ingredients by hand and with electric mixing equipment.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Distributed food to service staff for prompt delivery to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Checked quality of food products to meet high standards.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Made meals in accordance with company standards and requirements.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Assisted in restocking kitchen supplies when necessary.
- Monitored grill temperature to ensure proper cooking times.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Austin, TX10-2018
Skills
- Menu Development
- Plating and Presentation
- Ingredient Selection
- Food Preparation
- Sanitation Practices
- Safe Food Handling
- Kitchen Organization
- Large Scale Events
- Waste Reduction
- Food Presentation
Affiliations
- Gardening
- Basketball Coach
- Market Helper
References
References available upon request.
Timeline
Customer
Accent Glass Services
12.2023 - Current
Catering Chef/Cake D
Hailley's Cakes and Catering
01.2020 - Current
Head Baker
Lil Mama's Kitchen
01.2018 - 03.2019
Grill Cook
Meal Pros
11.2017 - 01.2018
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
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