Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Barista
Hailley Wolfe

Hailley Wolfe

Phoenix,AZ

Summary

I am a reliable barista who quickly masters new concepts and skills. With a strong history of providing top-notch service and support. Passionate about customer experience and team building. Skillful in memorizing recipes, maintaining and operating machines and taking customer orders. I am a courteous and respectful individual who has been recognized for consistently receiving excellent feedback from customers!

Overview

6
6
years of professional experience

Work History

Barista

Press Coffeehouse
Phoenix, AZ
10.2020 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.

Assistant Manager

Press Coffeehouse
Phoenix, AZ
02.2021 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Production Manager

Press Coffeehouse
Phoenix, AZ
04.2022 - 03.2023
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Coordinated with other departments to ensure smooth flow of materials throughout the production process.
  • Created reports on productivity levels, cost analysis, and inventory status.
  • Conducted regular meetings with staff to discuss progress and address any issues or concerns.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
  • Implemented strategies to reduce waste while maintaining high-quality standards.
  • Established clear communication channels between management and staff members.
  • Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
  • Negotiated contracts with vendors for supplies needed for the production process.
  • Identified opportunities for improvement in workflow design and implementation.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Established and updated production schedules to meet changing demands.
  • Managed materials to meet production goals and specific customer demands.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Reviewed individual employee performance to correct issues and enhance productivity.

Customer Service Representative

Discover
Phoenix, AZ
08.2019 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Receptionist

Floyds 99 Barbershop
Phoenix, AZ
12.2018 - 11.2019
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.

Custom Framer

Michaels Arts and Crafts
Phoenix, AZ
03.2018 - 02.2019
  • Consulted with customers to determine framing needs and preferences.
  • Measured artwork, mats, and frames accurately to ensure a proper fit.
  • Cut mats and glass to size according to customer specifications.
  • Assembled custom frames using hand tools such as saws, hammers, screwdrivers.
  • Maintained an organized inventory of frame mouldings and mat board samples for customer selection.
  • Adhered artworks securely in frames using appropriate adhesives or hinging materials.
  • Constructed shadow boxes for displaying three-dimensional objects.
  • Applied finishes such as stain, paint, or lacquer to finished frames.
  • Sanded frames carefully by hand to ensure smooth edges before assembly.
  • Advocated for the use of conservation-grade materials when possible.
  • Repaired broken pieces of framing hardware and replaced worn components.
  • Created displays featuring framed artwork in retail stores.
  • Developed new designs for custom frames based on customer requests.
  • Assisted customers in selecting ready-made frames from stock collections.
  • Provided pricing estimates for custom framing orders upon request.
  • Completed special projects related to mounting large works of art safely.

Education

High School Diploma -

Shadow Mountain High School
Phoenix, AZ
05-2018

Skills

  • Beverage Preparation
  • POS Systems
  • Cash Handling
  • Coffee expertise
  • Espresso machine operation
  • Opening and closing duties
  • Speedy and efficient
  • Professional Demeanor
  • Team Player
  • Exceptional customer service
  • Retail Management
  • Friendly and outgoing
  • Conflict Mediation
  • Inventory Management
  • New Hire Training
  • Solid problem solver
  • Active listener

Affiliations

  • I'm an artist! If not being creative in my job, I sure am outside of it!
  • I love the outdoors and community! So any chance I can get to connect with both will be taken!

Timeline

Production Manager

Press Coffeehouse
04.2022 - 03.2023

Assistant Manager

Press Coffeehouse
02.2021 - Current

Barista

Press Coffeehouse
10.2020 - Current

Customer Service Representative

Discover
08.2019 - 03.2020

Receptionist

Floyds 99 Barbershop
12.2018 - 11.2019

Custom Framer

Michaels Arts and Crafts
03.2018 - 02.2019

High School Diploma -

Shadow Mountain High School

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Hailley Wolfe