HAILLI BARNES
WICHITA,KS
Summary
Professional with strong background in conflict resolution, adept at managing high-pressure situations and delivering effective collections solutions. Proven ability to train, mentor, and foster new and tenured employees. Lead team collaboration and adapt to changing needs, while maintaining focus on achieving results. Skilled in communication, negotiation, compliance and problem-solving, consistently ensuring seamless operations and client satisfaction. Reliable and resourceful, well-equipped to drive impact.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections and Account Resolution Manager
Meritrust Federal Credit Union
10.2017 - 09.2025
- Extensive communication and negotiation skills
- Knowledge of debt collection practices, laws and regulations
- Led cross-functional initiatives to achieve key business goals
- Resolved complex member disputes utilizing effective communication and problem-solving techniques
- Developed comprehensive training materials to enhance team knowledge on conflict resolution and collection processes
- Tracked and communicated daily tasks to ensured compliance with company policies and industry regulations
- Led cross-functional teams to implement initiatives focused on enhancing member satisfaction and retention rates
- Managed a team of resolution specialists, ensuring effective communication and collaboration for optimum results
- Monitored team performance against KPIs, identifying opportunities for continuous improvement
- Established team priorities, maintained schedules and monitored performance
- Maintained confidentiality and professionalism at all times
- Managed approximated 7000 accounts monthly
Branch Manager
OneMain Financial
Wichita, KS
01.2012 - 01.2017
- Oversaw daily branch operations, ensuring compliance with policies and procedures.
- Led team in achieving sales targets through effective coaching and performance management.
- Guided and trained team members in sales strategies to meet and surpass financial goals.
- Oversaw personal loan portfolio exceeding $11 million.
- Adapted to dynamic, high-stakes situations, making critical business decisions.
- Teamwork, sales, collections, underwriting, servicing, leadership
- Built rapport with members to generate repeat business and address continued financial needs.
- Provided coaching to improve employee proficiency and performance.
- Engage in specialized programs, including Special Forces, FasTrack, Million Dollar Club and relief assignments.
Education
Bachelor of Arts - Spanish, Management
Wichita State University
Wichita, KSSkills
- Effective team leadership
- Community engagement
- Proficient problem solver
- Effective time management
- Expertise in fostering customer loyalty
- Proficient in addressing customer concerns
- Managed a diverse team of 20 professionals
- Positive attitude
- Attention to detail
Certification
Certified Credit Union Financial Counselor
LANGUAGES
SPANISH
Conversationally fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collections and Account Resolution Manager
Meritrust Federal Credit Union
10.2017 - 09.2025
Branch Manager
OneMain Financial
01.2012 - 01.2017
Bachelor of Arts - Spanish, Management
Wichita State University