Hailey Seals
Garland,TX
Summary
I am Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. I am able highly knowledgeable in Customer Relations as well as Bartending and Allowing guest to feel at home when talking to me. I am able to handle multiple tasks simultaneously with ease. My experience in the customer service industry has allowed me to make lasting trust in relationships with my guest while bartending doing hair or whatever Service industry job I perform. My strong leadership and management skills are due to having many management positions and owning my own companies. I am a straight shooter but, I also like to have fun with a smile on while maintains a professional demeanor, while conversation my patrons, and fellow, employees. I get things done as quickly and timely as I possibly can, usually always with a smile on my face and typically always laughing with those around me. I am Authorized to work in the US for any employer. TABC Certified - Renewing Food Handlers Cert.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Stylist
The Hair Parlour
02.2024 - Current
- Cut and Color as well as offer higher end services such as extension. I am able to build a trust with my clients and allow each to have a tailor made experience, where they will pay whatever is needed to come see me.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in my own booking system, for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Developed and implemented activities to improve clients' quality of life. I usually always can make friends with all my clients and I can provide that attention they crave.
- Maintained entire schedule and organized events.
- Large Focus on Marketing beyond but not limited to Social Media and have taught other stylist how to do this in their businesses.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and kindness to clients, while maintaining professional boundaries.
Hair Stylist
Abstrakt Studios
02.2024 - 03.2024
- Build client relationships
- Perform hair coloring and styling services
- Market and brand myself through social media
- Content creation
- Work directly and professionally with clientele
- Work in a team environment and play an integral role in the success and growth of the salon
- Clean up and sanitize area and salon
- Work hard and diligently to perform the assigned job
Hairstylist Booth Renter
Lounge the Lived in Hair Co. LLC
04.2022 - 02.2024
- Performed various different services on my clients such as color, haircuts, extensions and blowouts
- Adapted quickly to changing trends in fashion and beauty industry by continuing education and gaining new skills and certifications
- Implemented creative marketing strategies to attract new customers to my business through social media, email and text marketing
- Manages personal profit and loss statements, budget and basic functions of a small business
Bartender/Assistant Manager
Dodiesallen
09.2022 - 01.2024
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Set up advertising signs and displays on shelves, counters and tables.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Co-Owner/Operator
Sugar's Pet Sitting and Dog Walking
08.2020 - 07.2022
- Identified potential areas of risk within the organization's operations, developing mitigation plans accordingly
- Utilized digital marketing strategies such as SEO optimization and social media campaigns to boost online visibility
- Developed and implemented innovative customer service protocols that improved client satisfaction ratings by 20%
- Recruited and trained personnel on best practices for delivering excellent customer service standards
- Managed day-to-day operations, including scheduling staff, resolving conflicts, and overseeing inventory management
- Maintained positive relationships with customers through excellent customer service practices
- Developed rapport with customers to grow relationships and generate business
- Resolved customer complaints in a timely manner to maintain customer satisfaction levels
Stylist
Voss Salon
08.2021 - 04.2022
- Provided efficient and courteous service to clients at all times
- Sought continuing education opportunities to stay current with industry trends
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
- Experienced with social media and communications platforms
Executive Director
Ascension House
05.2018 - 02.2020
- Created a culture of transparency through open communication with staff members at all levels within the organization
- Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization
- Evaluated existing programs for effectiveness; identified gaps in services; recommended changes or new approaches as needed
- Established key partnerships with local businesses to expand outreach opportunities and build relationships in the community
- Represented the organization at meetings, conferences, and events
- Planned and implemented strategic initiatives to drive organizational growth, enhance team performance, and maximize revenue
- Directed all aspects of human resources including recruitment, hiring, training, onboarding, employee relations, compensation and benefits administration
- Developed and achieved financial goals by managing expenses
- Implemented budgetary control systems to support cost-reduction and budget adherence
Server
Thai Fresh
02.2016 - 06.2018
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- FOH team member taking clients food and drink orders, created trust and good rapport with our customers to enhance their experience and keep them coming back
Server/Cocktail Waitress
Waterloo Ice House
04.2015 - 06.2017
- Move quickly and multitask by giving every guest adequate service
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained a friendly attitude and face to fellow staff, managers and patrons
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
No Degree - Digital Communications And Media
Austin Community College
Austin, TXCosmetology Certificate - Cosmetology
Academy Of Hair Design
Austin, Texas03-2017
High School Diploma - undefined
Plano East Senior High
Plano, TX05.2010
Skills
- Cosmetology Principles Knowledge
- Networking Expertise
- Inventory Management Procedures
- Social Media Platforms
- Customer Preferences
- Customer Consultations
- Texturizing Services
- Hair Extensions
- Innovative Hairstyling Techniques
- Extension Installations
- Hair Conditioning and Styling
- Color Application
- Outstanding Customer Service
- Beauty Transformations
- Industry Networking
- Accurate Cash Handling
- ID Verification
- Guest Flow
- Patron Rapport
- High-Volume Dining
- Wine Service
- Wine and Beer Recommendations
- Tableside Service
- Sales Prowess
- Bar Terminology
- Hospitality and Accommodation
- Specials Promotion and Upselling
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Transactions and Cash Handling
- Serving
- Restaurant experience
- Hospitality
- Guest services
- Customer service
- Upselling
- Recruiting
- Expense Management
- Marketing
- Human resources
- Bartending
- Cash handling
- Leadership
- Conflict management
- Sales
- Digital marketing
- SEO
- Expense management
- Profit & loss
- Public relations
- Content Creation
- Branding
- Senior Leadership
- Project Management
- Strategic Planning
- Google Analytics
- Food service
- Communication skills
- POS
- Payroll
- Computer networking
- Cash register
- QuickBooks
- Presentation skills
- Organizational skills
- Food preparation
- Basic math
- Cocktail experience
- Social media marketing
- Sanitation practices
- Client relationship building
- Customer buying trends
- Networking expertise
- Relationship building and management
- Advanced communication skills
- Social media promotion
- Customer buying habits
- Industry trend analysis
- Appointment coordination
- Business management
- Staff management
- Detail-orientated
- Schedule management
- Highly motivated self-starter
- Strong leader
- Conflict resolution skills
- Sales expertise
- Safety compliance
Certification
- Cosmetology License
- TABC Certified
- Food Handler Certification
- Driver's License
Assessments
- Food service: Customer situations, Proficient, 11/01/23
- Customer focus & orientation, Proficient, 11/01/23
- Bartending, Proficient, 11/01/23
- Work style: Reliability, Proficient, 11/01/23
Personal Information
Authorized To Work: US
Timeline
Independent Stylist
The Hair Parlour
02.2024 - Current
Hair Stylist
Abstrakt Studios
02.2024 - 03.2024
Bartender/Assistant Manager
Dodiesallen
09.2022 - 01.2024
Hairstylist Booth Renter
Lounge the Lived in Hair Co. LLC
04.2022 - 02.2024
Stylist
Voss Salon
08.2021 - 04.2022
Co-Owner/Operator
Sugar's Pet Sitting and Dog Walking
08.2020 - 07.2022
Executive Director
Ascension House
05.2018 - 02.2020
Server
Thai Fresh
02.2016 - 06.2018
Server/Cocktail Waitress
Waterloo Ice House
04.2015 - 06.2017
High School Diploma - undefined
Plano East Senior High
- Cosmetology License
- TABC Certified
- Food Handler Certification
- Driver's License
No Degree - Digital Communications And Media
Austin Community College
Cosmetology Certificate - Cosmetology
Academy Of Hair Design
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