Summary
Overview
Work History
Education
Skills
Timeline
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Hailu Kassa

Stone Mountain,GA

Summary

Experienced data analyst with a strong background in research, data management, and quantitative and qualitative analysis. Skilled in providing strategic insights and interpreting complex data, resulting in the production of comprehensive reports. A collaborative communicator dedicated to building strong relationships with teams and ensuring successful task completion. Committed to working with senior management to implement innovative data collection and analytics strategies, leveraging data visualization tools to optimize statistical efficiency and quality.

Overview

23
23
years of professional experience

Work History

Data Analyst

Verizon
06.2023 - Current
  • Assisted in the development of comprehensive audit plans, conducted risk assessments, and contributed to the preparation of detailed audit reports
  • Collaborated closely with the internal audit team to conceptualize and implement data-driven audit procedures
  • Provided essential support to team members in the preparation and maintenance of audit boards and Masterfile’s, ensuring the accuracy and currency of information for effective audit processes
  • Applied advanced data analysis techniques and tools to discern patterns, anomalies, and critical insights within extensive datasets, playing a role in enhancing risk assessment
  • Developed training manuals and conducted training sessions to facilitate skills sharing among the team
  • Drafted documents on Outlier Detection and Risk Assessment and Management to enhance operational efficiency.

Data Analyst (Apprentice)

Multiverse - Verizon
06.2022 - 06.2023
  • Leveraged Python to perform a geospatial analysis exploring the relationship between alcohol consumption and life expectancy
  • Executed a project focused on usage analysis of 5G nodes, identifying and mitigating network congestion for enhanced performance
  • Utilized Python to create a predictive model for customer churn, contributing to strategic decision-making and customer retention efforts
  • Conducted a project in a Brazilian company (Olist) involving sentiment analysis, clustering, and sales prediction, presenting findings through a Power BI dashboard for actionable insights
  • Conducted an impact analysis on the implementation of FWA automated issue reporting system in California, employing SQL and Excel for comprehensive insights, comparing outcomes with other states.

Night Manager

Millennium Hotel
03.2012 - 12.2018
  • Streamlined night audit processes for increased accuracy and timely financial reporting.
  • Utilized data visualization tools to prepare reports on daily operations and transactions, providing insights to inform decision-making
  • Collected and analyzed data on customer behavior and service usage, suggesting ways to enhance the customer experience
  • Performed general IT maintenance and monitored the hotel's data processing and computer network, ensuring smooth operations
  • Delivered exceptional customer service to ensure guest satisfaction.
  • Enhanced team performance by providing regular training and promoting a positive work environment.


Researcher and Ass. Registrar

Bonga Teachers’ College
09.2000 - 06.2007
  • Coordinated and oversaw college registration activities
  • Collaborated with fellow officials to design schedules and procedures
  • Supervised the preparation of student transcripts
  • Took a leadership role in research activities focused on enhancing education quality through collaboration with non-governmental agencies
  • Instructed courses in pedagogical science, educational psychology, and research for prospective teachers.
  • Streamlined data collection processes for increased efficiency and accuracy in research findings.
  • Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
  • Enhanced research quality by implementing advanced data analysis techniques and tools.
  • Developed innovative research methodologies, contributing to breakthrough discoveries in the field.

Education

Master of Arts - Teaching English To Speakers of Other Language

Institute of Education, University of London
London, UK

Post Graduate Certificate in Trainer Development and program Evaluation. -

University of Exeter
Plymouth, UK

BEd. in Pedagogical Science And Research Composite -

Bahir Dar University
Bahir Dar, Ethiopia

Data Analysis Apprentice (Certificate) - Data Analysis Apprentice

Multiverse-Verizon
Atlanta, Georgia
06.2023

Data Analysis (Certificate) - Data Analysis

Generation USA
Atlanta, Georgia
06.2022

Master of Science - Geographic Information Science

Birkbeck College, University of London
London, UK
01.2015

Skills

  • Data Analysis in Excel
  • Python
  • Extract, Transform, and Load (ETL) processes
  • SQL
  • Tableau
  • Alteryx
  • Arc GIS
  • SPSS
  • Data Visualization with Power BI

Timeline

Data Analyst

Verizon
06.2023 - Current

Data Analyst (Apprentice)

Multiverse - Verizon
06.2022 - 06.2023

Night Manager

Millennium Hotel
03.2012 - 12.2018

Researcher and Ass. Registrar

Bonga Teachers’ College
09.2000 - 06.2007

Master of Arts - Teaching English To Speakers of Other Language

Institute of Education, University of London

Post Graduate Certificate in Trainer Development and program Evaluation. -

University of Exeter

BEd. in Pedagogical Science And Research Composite -

Bahir Dar University

Data Analysis Apprentice (Certificate) - Data Analysis Apprentice

Multiverse-Verizon

Data Analysis (Certificate) - Data Analysis

Generation USA

Master of Science - Geographic Information Science

Birkbeck College, University of London

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Hailu Kassa