HAIMANOT ALENE
Silver Spring,MD
Summary
Experience and Proficiency Summary
Proficient in SharePoint Online, Power Apps, Power Automate, and Power BI, with expertise in SharePoint Designer, BCS connections, InfoPath forms, and Integration Services. Extensive experience in implementing Office-based solutions for Records Management, Document Management, and Compliance. Dependable Patient Support Associate adept at active communication and engagement with healthcare services and policymakers. Skilled in developing Out of Box (OOB) solutions for branding and customization. Hands-on experience migrating sites and content using Sharegate. Strong client relations, detail-oriented team player with organizational skills. Capable Patient Representative proficient in insurance, finance, and documentation support, skilled in scheduling and database management. Excels at identifying and addressing client needs for improved service delivery.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
ADVANCED MEDICAL SUPPORT ASSITANCE- 40 HOURS
DEPARTMENT OF VETERAN AFFAIRS- HEALTH ADMINISTRATION
- PROVIDED SPECIALIZED AND EXPERT ADMINISTRATIVE PATIENT SUPPORT
- WORKED COLLABORATIVELY IN AN INTERDISCIPLINARY COORDINATED CARE DELIVERY MODEL
- UTILIZED NUMEROUS ADVANCED PATIENT SYSTEMS IN SUPPORT OF MULTIPLE CLINICS
- DEVELOPED AND MAINTAINED EFFECTIVE AND EFFICIENT COMMUNICATION WITH THE PATIENT/PROVIDER
- PARTICIPATED IN TEAM HUDDLES AND TEAM MEETINGS TO MANAGE, PLAN, PROBLEM SOLVE, AND FOLLOW-UP WITH PATIENT CARE
- ENTERED APPROPRIATE INFORMATION INTO THE ELECTRONIC RECORD; MONITORS PRE-APPOINTMENT INFORMATION AND/OR REQUIREMENTS TO ASSURE READINESS FOR PATIENT VISIT/PROCEDURE
- MANAGED PATIENT SYSTEMS TO VERIFY AND VALIDATE ACCURACY AND RESOLVE ISSUES
Patient Support Associate/Coordinator
Georgetown Medstar Hospital
01.2022 - 03.2024
- Software: Delivered consistent patient reports
- Electronic (E-Health) Record request: Utilized E-Health system to request reports for patients
- Maintained medical records and reported follow-ups
- Communicate with patients and providers via the portal if any updates are made
- Medical record/Physician/nurse communication: Exchange information with nurses and doctors about patient updates, requests, and scheduled appointments
- Deliver technical support services Via Service now, including troubleshooting, installation, removals, systems knowledge assistance, and training in response to customer requirements
- Utilized IDX Cerner Healthcare Software: Appointment scheduling
- Inbound call: Responsible for answering inbound calls and outbound calls from current and prospective customers
- Resolve any problems or inquiries that require an immediate solution
- Facilitated communication between physicians and patients on treatment, health, and follow-up appointments
- Assist functional users in resolving technical computer problems and malfunctions
- Patient Data Analysis: Monitored patient charts and Analyzed patient data both currently and historically to anticipate future treatments
- Patient clinical document review
IT Help Desk/Customer Service Agent
Long Home Product
06.2021 - 12.2021
- Communicated with clients regarding account services, statements, and balances
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered
- Inbound call: Responsible for answering inbound calls and outbound calls from current and prospective customers
- Resolve any problems or inquiries that require an immediate solution
- Active Directory: Use the active directory to remote access and resolve issues that need to be fixed, Utilize customer databases to analyze relevant information about a specific product purchase to fix problems, and make adjustments to customer accounts, including account access and updating a record of an address or canceling an order.
Health Information Research
DC Department Of Health
01.2021 - 05.2021
- Experienced during the COVID-19 pandemic
- Collect data and analyze data on government agencies' regulation of public kitchens
- Install, configure, and test software on customer workstations and participate in the delivery of a full range of customer support services
- Conducting Research on food regulation across 25 different jurisdictions
- Summarized in writing, the sharing kitchen's tenants' functional roles and responsibilities
- Presented a general explanation of the research findings with a comparative analysis of obtaining each license and approval certificate type
- Delivered direct reports on research findings every month
- Developed and enhanced DC's food regulation through recommendations and proposals
- Created a SWOT analysis (strength, weakness, opportunity, and threat analysis) outlining the program's flaws and legislation that alters the program's personnel powers.
Customer Relation Associate/IT Support Specialist
Bookholders Seasonal Job
09.2019 - 01.2020
- Seasonal job
- Accountable for selling Customers' store books/Maintaining online delivery orders
- Helped customers with any issues and assisting in resolving any needs and requirements
- Responded to inquiries on the company's products and services
- Monitoring system, software, and hardware performance indicators.
Data Analyst
United States Department Of Agriculture
06.2017 - 08.2017
- Identified problems for a given project by analyzing and filing pertinent records
- Collect and cleaned data
- Screened for factual errors in reports: ensuring that data was free from errors and false information
- Observation of details
- Analyzed raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
Human Resource Intern
Aflac Insurance Company
04.2017 - 06.2017
- Licensed in National Life and Health Insurance Producer
- Responsible for hiring candidates: assisting HR with arranging interviews to add new team members and educate them about the program
- Identify clients/train a group and Identify potential corporate clients to close on sales.
Education
Master of Science - Health Information Technology Professional Studies
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
Bachelor of Science - Healthcare Management, Business Administration and Health Science
TOWSON UNIVERSITY
Skills
CallTrackingMetrics (CTM System Software)
R Programing Language
SQL Programming Language/database
EMR/E-Health System
Cerner Medical Software
Medical Scheduling
Customer service/Interpersonal
Microsoft (PowerPoint, Word, Excel, Outlook)
Active Directory
Data Connectivity
Integrating Policies
Mac Systems
Internet Data Exchange (IDX)
Consult Tracking Manager (CTM)
Insurance Capture Buffer
Graphical User Interface (GUI)
Customer Service Expertise
Virtual Care Manager
Computerized Patient Record System (CPRS)
Patient appointment management
Data entry proficiency
Recordkeeping skills
Medical billing and coding
Certification
Institute for Healthcare Improvement Open School Certificate
Timeline
Patient Support Associate/Coordinator
Georgetown Medstar Hospital
01.2022 - 03.2024
IT Help Desk/Customer Service Agent
Long Home Product
06.2021 - 12.2021
Health Information Research
DC Department Of Health
01.2021 - 05.2021
Customer Relation Associate/IT Support Specialist
Bookholders Seasonal Job
09.2019 - 01.2020
Data Analyst
United States Department Of Agriculture
06.2017 - 08.2017
Human Resource Intern
Aflac Insurance Company
04.2017 - 06.2017
ADVANCED MEDICAL SUPPORT ASSITANCE- 40 HOURS
DEPARTMENT OF VETERAN AFFAIRS- HEALTH ADMINISTRATION
Master of Science - Health Information Technology Professional Studies
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
Bachelor of Science - Healthcare Management, Business Administration and Health Science
TOWSON UNIVERSITY