George Hairs
Brooklyn
Summary
Hardworking and motivated individual with a substantial amount of experience and a record of success in retail and customer service. Solid history of balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Client Navigator Lv II
NYC Health + Hospitals
Brooklyn
07.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- I approached the guest and engaged in conversation through the use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Greeted guests warmly, providing a welcoming atmosphere at the entrance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Maintained cleanliness in lobby areas, enhancing overall guest experience.
- Provided information about local attractions and services to visitors.
- Enforced building policies and regulations consistently for safety compliance.
- Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
- Implemented onboarding processes to ensure smooth transitions for new hires.
Secretary LVL IIIB
NYC Health + Hospitals- Kings County
Brooklyn
11.2024 - 07.2025
- Performed data entry tasks related to patient information into various databases.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Assisted with the daily operation of the identification key card office.
- Creating, processing, and distributing various types of identification cards.
- Keeping accurate and up-to-date records of all issued ID cards, including details like names, issue dates, and any other necessary associated information.
- Processing requests for replacement IDs, updating records, door access, and disabling ID cards not in use.
- Answered questions and provided information to individuals about ID requirements and procedures.
Sales Representative
A-Plus Auto Salvage
Lindenhurst
04.2022 - 06.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Assisted customers with navigating the company's website and placing orders online.
- Resolved customer issues using problem-solving skills.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Verified customer account information prior to processing payments.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Performed data entry into company database systems accurately and quickly.
Manager, Delivery Driver, Stock
Kings Pharmacy Park Slope
Brooklyn
03.2015 - 01.2022
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Located and selected merchandise to verify against delivery sheet specifications
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
- Assisted negotiation with vendors and suppliers to reduce the cost of items
- Operated delivery vehicles 5 days per week
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments
- Contacted customers prior to delivery to coordinate delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Completed order forms and collected payments to keep customer accounts current
- Handled merchandise in accordance with product handling standards
- Processed payments by accepting cash, checks and credit card payments
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Recruited and hired qualified candidates to fill open positions
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Trained employees on additional job positions to maintain coverage of roles at all times
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements
- Verified contents of daily inventory loads against Bills of Lading.
Retail Supervisor
Macys Department Store
Brooklyn
05.2014 - 03.2015
- Supervised work of cashiers, including training new team members and monitoring performance
- Coordinated efficient restocks to keep retail displays organized and full for customers
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and better service resolutions
- Increased sales per quarter by optimizing in-store promotional strategies
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Cashier
Century 21 Department Store
New York
05.2012 - 05.2014
- Assisted with purchases, locating items and signing up for rewards programs
- Trained new team members in cash register operation, stock procedures and customer service
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Cashier
North Carolina Country Store
Brooklyn
06.2011 - 01.2013
- Monitored sales events, added new merchandise and rang up purchases
- Welcomed customers, offering assistance to help find necessary store items
- Operated cash register, collected payments and provided accurate change
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
High School Diploma -
Frederick Douglass Academy Iv Secondary School
Brooklyn, NY06.2013
Skills
- Sales techniques
- Route management
- Staff development
- Data entry
- Appointment scheduling
- Professional phone etiquette
- Marketing
- Safety methods
- Excellent sense of direction
- Perfect attendance record
- Exceptional written and verbal communication skills
- Issue and conflict resolution
- Merchandise stocking
- Goods transport
- Courteous and polite demeanor
- Dependable and reliable
- Customer service
- Time management skills
Timeline
Client Navigator Lv II
NYC Health + Hospitals
07.2025 - Current
Secretary LVL IIIB
NYC Health + Hospitals- Kings County
11.2024 - 07.2025
Sales Representative
A-Plus Auto Salvage
04.2022 - 06.2024
Manager, Delivery Driver, Stock
Kings Pharmacy Park Slope
03.2015 - 01.2022
Retail Supervisor
Macys Department Store
05.2014 - 03.2015
Cashier
Century 21 Department Store
05.2012 - 05.2014
Cashier
North Carolina Country Store
06.2011 - 01.2013
High School Diploma -
Frederick Douglass Academy Iv Secondary School