Haissel Rosa Palacios
Coral Springs,FL
Summary
Accomplished Floral Designer and Manager with a proven track record at DGM Flowers & Events, specializing in wedding floral design and exceptional customer service. Fluent in Spanish, with strong customer service skills to advise clients on the best arrangements for their needs and budget. Leveraged teamwork and collaboration to enhance customer satisfaction through unique, tailored floral arrangements. Adept at client consultations and skilled in creating visually appealing designs that drive repeat business.
Overview
4
4
years of professional experience
Work History
Floral Designer and Manager
DGM Flowers & Events
04.2023 - 06.2024
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
- Developed wedding floral concepts, color palette selections, and decoration ideas for weddings and events.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, birthdays, etc.
Florist
Rosse Events and Flower Creations
05.2021 - 04.2023
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Floral Design Salesperson
Mirian's Flowers Inc
11.2020 - 02.2021
- Organized flowers to maintain store visual appeal, engage customers, and promote specific floral designs.
- Advised clients on appropriate flower selections based on factors such as event type, color schemes, and personal preferences.
- Handled cash transactions efficiently while adhering to the shop's cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Client Consultations
- Wedding Floral Design
- Customer Orders
- Flower arranging
Languages
Spanish
Native or Bilingual
Timeline
Floral Designer and Manager
DGM Flowers & Events
04.2023 - 06.2024
Florist
Rosse Events and Flower Creations
05.2021 - 04.2023
Floral Design Salesperson
Mirian's Flowers Inc
11.2020 - 02.2021
High School Diploma -
Coral Springs High School
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