Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Haitelenisia Tongamira Vao

Euless

Summary

Professional with strong background in customer service and reservations management. Skilled in efficient booking processes, problem-solving, and maintaining high standards of accuracy and reliability. Strong collaborator, adaptable to shifting priorities, and focused on delivering results. Known for excellent communication, attention to detail, and proactive approach to enhancing guest experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Reservationists

American Airlines
10.2021 - 12.2022
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
  • Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
  • Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
  • Streamlined reservation processes for increased accuracy and reduced errors.
  • Completed daily tasks to ensure work was up to date and up to company standard.

Brand Associate

Gap Factory
08.2021 - 10.2021
  • Developed strong relationships with clients for increased customer loyalty and retention.
  • Maintaining a safe, neat, clean working & shopping environment
  • Communicated product information with confidence and educated consumers about company.
  • Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
  • Achieved daily sales goal by cross selling and promoting additional products and services.
  • Boosted sales performance through effective merchandising and product presentation techniques.
  • Enhanced brand awareness by implementing strategic marketing campaigns and initiatives.
  • Produced efficient cashier transactions which were quick and accurate boosting company reliability.

Captioning Assistant

Captel Service Specialists
05.2021 - 08.2021
  • Provide live telephone Captioning for Customer’s telephone conversations for the deaf and hard-of-hearing community
  • Monitoring technical issues on calls and reporting to appropriate staff
  • Optimized workflow processes through regular feedback sessions with peers and supervisors to identify areas for improvement.
  • Using Computer Keyboard by typing proper corrections and other words as necessary
  • Streamlined the captioning process by implementing new software tools and techniques, resulting in increased efficiency.
  • Maintaining the CapTel Call Center’s quality standards for accuracy and speed
  • Exceeded client expectations by consistently delivering high-quality captions that adhered to industry standards and best practices.

Seasonal Fresh Associate

Amazon
02.2020 - 07.2020
  • Completed assigned tasks diligently while maintaining high levels of attention to detail when handling products.
  • Assisted in warehouse organization, contributing to an orderly workspace for optimal productivity.
  • Upheld company standards for punctuality and attendance, ensuring reliability and dedication to the Fresh Associate role.
  • Demonstrated flexibility in adapting to various roles within the warehouse environment as needed for maximum overall performance.
  • Maintained up-to-date knowledge of product offerings, enabling accurate order fulfillment and customer support.
  • Expedited order processing by efficiently picking, packing, and shipping customers'' orders.
  • Ensured customer satisfaction by addressing inquiries or concerns promptly and professionally.

Passenger service agent

Prospect Airport Services
05.2019 - 06.2019
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Monitored security and maintained operational protocols.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.

Caregiver

Parkshore Senior Living Community
11.2018 - 02.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

High School Diploma -

Chief Sealth Int. HS
Seattle, WA
06.2018

Skills

  • Phone etiquette
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Cash handling

Certification

  • [American Airlines]Training - [October 2021 - December 2022]

Languages

Tonga
Native or Bilingual

Timeline

Reservationists

American Airlines
10.2021 - 12.2022

Brand Associate

Gap Factory
08.2021 - 10.2021

Captioning Assistant

Captel Service Specialists
05.2021 - 08.2021

Seasonal Fresh Associate

Amazon
02.2020 - 07.2020

Passenger service agent

Prospect Airport Services
05.2019 - 06.2019

Caregiver

Parkshore Senior Living Community
11.2018 - 02.2019

High School Diploma -

Chief Sealth Int. HS

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Haitelenisia Tongamira Vao