Haitham AlKhatib

• Comprehensive client advisory for the purchase, sale, and leasing of real estate, tailoring options to meet specific financial and lifestyle needs.
• Execution of real estate marketing strategies and property listings across various channels to maximize visibility and attract high-quality leads.
• Management and coordination of property viewings, providing tours and securing deals through persuasive negotiation skills.
• Drafting and reviewing purchase agreements and closing documentation, ensuring full legal and regulatory compliance for every transaction.

• Promotion to Specialist (EQT Department): Selected for the elite EQT department due to outstanding performance in Customer Service, receiving specialized training in critical, high-complexity financial processes.
• Specialization in Financial Operations: Expert execution of underwriting processes, ACH payment processing, and return/rechargeback management, ensuring operational precision and strict regulatory compliance.
• Retention and Negotiation Management: Served as a primary retention specialist within the department, utilizing advanced negotiation techniques to resolve complex conflicts and ensure long-term client loyalty.
• Strategic Cross-Departmental Support: Following the restructuring of the EQT project, strategically reassigned to support Legal and Account Management departments, providing a comprehensive perspective on the client lifecycle.
• Leadership and Onboarding: Appointed as a mentor in the incubation area to train new hires, facilitating their technical and operational adaptation in both Spanish and English.
• Administrative and CRM Management: Managed client accounts via CRM platforms, ensuring accurate data updates and efficient dispute resolution in high-volume environments.
• Professional Development: Active participant in technical workshops covering lending, financial marketing, advanced negotiation, and data analysis using Excel.

• Financial Management & Accounting: Financial control, tax compliance, and preparation of financial statements.
• Operational Administration: Resource coordination, internal process optimization, and continuous improvement.
• International Expansion & Business Development: Development of commercial networks and growth strategies within foreign markets.
• Client Management (Customer Experience): Personalized support, conflict resolution, and long-term relationship management with corporate and international clients.

• Group Management and Guest Services
• Group Leadership: Coordinated and accompanied tour groups throughout their stay, ensuring adherence to itineraries and high levels of guest satisfaction.
• Incident Management: Resolved guest inquiries, concerns, and issues promptly to ensure a high-quality experience.
• Information and Consulting: Provided detailed information regarding hotel services, local culture, excursions, and points of interest in the region.
• Liaison/Communication: Served as the primary point of contact between guests and various hotel departments.
• Event Organization and Management
• Activity Planning: Designed and executed themed parties, social events, and recreational activities within the hotel and beach facilities.
• Logistics and Execution: Coordinated with support teams (sound, catering, and decor) to ensure the success of each event.
• Social Facilitation: Led and animated group dynamics to foster guest interaction and entertainment.
• Resource Control: Supervised the use of materials and equipment for events, ensuring proper maintenance and efficient resource allocation.