Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Haithem Alzughaier

Spring,TX

Summary

Customer-oriented Supervisor with 1 year of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in food service industry best practices and principles of employee management. Blens time management and organizational skills to drive group success.

Overview

5
5
years of professional experience
2
2

Certifications

Work History

Supervisor

Starbucks
Houston, TX
11.2022 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed daily inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Responded to customer questions regarding products, prices and availability.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Team Member

Whataburger Restaurant Unit 472
Houston, Texas
06.2019 - 11.2022
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Trained new employees on multiple positions to support team efficiency.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of eight different stations each hour based on team needs.
  • Picked up and moved boxes weighing 50+ pounds.

Education

High School Diploma -

Langham Creek High School
Houston, TX
06.2021

Skills

  • Continuous development
  • Money handling
  • Equipment operation
  • Experience in leadership
  • Ability to analyze reports
  • Problem resolution
  • Customer service
  • Relationship building
  • Training & Development
  • Inventory Control
  • Staff Discipline
  • Waste Reduction
  • Policy Enforcement
  • Employee Motivation

Certification

  • Food Safety Training Program for Managers
  • ServSafe Certification

Accomplishments

In high school, I was enrolled into JROTC and accrued over 20 hours of community service. Additionally, I was given the position Director of Flights, a leadership position tasked to manage operations in the classroom and supervise Flight Commanders, leaders of the classroom.

I also received my national award, The Order of The Purple Hearts award, detailing my extreme efficiency in leadership abilities.

Languages

English
Native/ Bilingual
Spanish
Elementary

Timeline

Supervisor

Starbucks
11.2022 - Current

Team Member

Whataburger Restaurant Unit 472
06.2019 - 11.2022

High School Diploma -

Langham Creek High School

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Haithem Alzughaier