Summary
Overview
Work History
Education
Skills
Timeline
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Haja Kalokoh

Silver Spring,MD

Summary

Motivated leader and problem-solver with advanced supervisory and team-building skills. Resourceful Career Counselor focused on building successful education paths in support of career goals. With extensive experience in customer service, I am able to establish a strong rapport with clients, while maintaining a positive attitude and a focus on maintaining customer satisfaction. I am passionate about building relationships, cultivating partnerships, and assisting individuals meet their personal and professional goals.

Overview

4
4
years of professional experience

Work History

Career Counselor

Job Corps Trade School
DC, DC
08.2023 - Current
  • Provided comprehensive career counseling services to at-risk youth and young adults
  • Assessed students skills, interests, abilities, values, and personality type in order to develop an effective job search strategy.
  • Conducted weekly workshops on topics such as resume writing, interviewing techniques, networking strategies, and job search resources.
  • Developed career and education plans based on individual needs.
  • Conducted home visits to assess the safety of students living environment
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Maintained accurate case records, case notes and documentation according to agency guidelines.
  • Organized group activities to provide socialization opportunities for clients.
  • Monitored student progress and worked closely with academic and vocational instructors to ensure program success.

Home Shopping Department Manager

Safeway
Gaithersburg, MD
12.2020 - 08.2023
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Delegated work to staff, setting priorities and goals
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly
  • Suggested comparable products to replace out-of-stock items
  • Secured and stored items until customer pickup
  • Greeted customers and answered product or service questions
  • Assisted teammates with daily tasks during peak periods
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
  • Satisfied customers with quick, accurate service under tight deadlines
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Front Desk Agent

Henson Hotel
Princess Anne, MD
07.2020 - 11.2020
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
  • Posted charges, updated accounts and issued bills to departing guests
  • Input customer data into reservation systems and updated to reflect room changes
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management
  • Supervised daily operations of hotel front desk in absence of manager
  • Coordinated with internal departments to handle wide range of guest needs
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Education

Bachelor of Science -

University of Maryland - Eastern Shore

Skills

  • Training and Development
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluation
  • Administration and Reporting
  • Teamwork and Collaboration
  • Interpersonal
  • Staff Training
  • Crisis Intervention
  • Attention to Detail

Timeline

Career Counselor

Job Corps Trade School
08.2023 - Current

Home Shopping Department Manager

Safeway
12.2020 - 08.2023

Front Desk Agent

Henson Hotel
07.2020 - 11.2020

Bachelor of Science -

University of Maryland - Eastern Shore

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Haja Kalokoh