Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HAJA SAVAGE

Summary

DevOps & IT Infrastructure Engineer with hands-on experience in hybrid and remote environments, supporting cloud platforms, enterprise IT systems, and EMR applications like Epic Hyperspace. Skilled in developing and managing CI pipelines using Jenkins, GitLab CI, and GitHub Actions, and automating infrastructure with Terraform, Ansible, Kubernetes, and Helm. Proficient in scripting with Python, Golang, and Bash to streamline deployments and operations. Strong background in troubleshooting systems, managing access through Active Directory, and supporting remote tools like Citrix Workspace, Bomgar, and Remedy. Experienced in performance tuning, database support (Oracle, PostgreSQL), and cross-functional collaboration across technical teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DevOps Engineer

Experis
05.2021 - 06.2025
  • Designed and deployed secure, scalable infrastructure using Kubernetes and Helm Charts in both AWS and Microsoft Azure environments.
  • Used Terraform and Ansible to automate infrastructure provisioning, configuration management, and environment consistency across development and production.
  • Managed CI pipelines in GitHub Actions and GitLab CI, integrating with Jenkins and SonarQube for automated builds, testing, and code quality analysis.
  • Containerized applications using Docker to standardize development environments and improve deployment efficiency across platforms.
  • Supported application deployments with Apache, Nginx, and Tomcat, optimizing backend performance and uptime.
  • Developed and maintained automation scripts in Python, Golang, and Bash to streamline daily DevOps tasks and infrastructure workflows.
  • Wrote and debugged applications and microservices in Java, C++, and Go, collaborating with software teams for backend service integration.
  • Conducted system monitoring, performance tuning, and incident response across cloud-native platforms, ensuring high availability and reliability.
  • Collaborated with DBAs to fine-tune SQL queries and database configurations in Oracle and PostgreSQL environments.
  • Worked within Agile and Scrum teams, utilizing tools like Slack Channels, Mattermost, and Microsoft Teams to coordinate sprints, track incidents, and document infrastructure updates.
  • Assisted in cloud security assessments, implemented patch management strategies, and supported network-level troubleshooting efforts.

Service Desk Analyst III – Epic Support

Intellect Resources Inc.
02.2017 - 05.2021
  • Delivered IT support for EMR systems, including Epic Hyperspace, across hybrid cloud and on-premise environments to ensure clinical uptime and performance.
  • Responded to security alerts, managed user access through Active Directory, and remediated endpoint issues using tools like Bomgar and Remedy.
  • Trained clinical and administrative users on EMR workflows, unblocked accounts, reset passwords, and enforced security protocols to ensure safe and compliant access.
  • Supported on-premises infrastructure and conducted troubleshooting for complex network, hardware, and system-level incidents across distributed environments.
  • Utilized Citrix Workspace and Workbench to support remote users, virtual desktops, and secure application delivery.
  • Collaborated with cross-functional teams via Microsoft Teams and Zoom, facilitating real-time communication and IT issue resolution.
  • Documented technical procedures, incident resolutions, and system changes to maintain compliance with internal IT policies and service standards.

Education

Software Engineering Bootcamp -

University of Maryland Global Campus
12.2023

Bachelor of Science - Computer Science

University of Maryland Global Campus

Skills

  • Cloud Platforms & Services:AWS (EC2, S3, IAM, RDS, VPC), Microsoft Azure (VMs, Storage, Networking), Hybrid Cloud Environments
  • DevOps & Infrastructure as Code (IaC):Jenkins, GitLab CI/CD, GitHub Actions, Terraform, Ansible, Helm
  • Containerization & Orchestration:Docker, Kubernetes, Helm Charts
  • Programming & Scripting:Python, Golang, Bash/Shell, SQL, Java, C
  • Monitoring & Automation:CloudWatch, Prometheus, Custom Automation Scripts, System & Application Logging
  • Security Tools & Practices:IAM, Endpoint Security (CrowdStrike, SentinelOne), Email Security (Proofpoint), Vulnerability Management (Tenable), Disaster Recovery (DRaaS), Microsoft 365 Security
  • Networking & Infrastructure:LAN/WAN, Cisco, Meraki, Ubiquiti, VPN, SD-WAN, TCP/IP, DNS, Remote Access (Citrix Workspace, Bomgar)
  • Application Servers & Support:Apache, Nginx, Tomcat, Epic Hyperspace, Remedy, Workbench
  • Database & Query Optimization:Oracle, PostgreSQL, MySQL, SQL Performance Tuning
  • IT Support & Collaboration:Active Directory, Microsoft Teams, Slack, Mattermost, Zoom, Incident Response, Root Cause Analysis, Agile & Scrum Methodologies

Certification

  • Certified Kubernetes Administrator (CKA), 2023
  • Certified Information Systems Security Professional (CISSP), 2023
  • AWS DevOps Engineer, 2023
  • AZ-400 Microsoft DevOps Solutions, 2023
  • Certified Scrum Master (CSM), 2021

Timeline

DevOps Engineer

Experis
05.2021 - 06.2025

Service Desk Analyst III – Epic Support

Intellect Resources Inc.
02.2017 - 05.2021

Software Engineering Bootcamp -

University of Maryland Global Campus

Bachelor of Science - Computer Science

University of Maryland Global Campus

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HAJA SAVAGE