Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
Generic

Haja Sesay

Gainesville,VA

Summary

I have a strong foundation in customer service. Recent achievement in earning the CompTIA Security+ certification. Possessing a deep commitment to providing top-quality service and a genuine passion for cybersecurity, I am eager to leverage my skills and knowledge to make a successful transition into the IT help desk or the entry-level cyber space. With a solid understanding of security principles, a strong work ethic, and exceptional problem-solving abilities cultivated through my healthcare background, I am well-prepared to contribute to a dynamic IT team and further develop my career in the technology sector.

Overview

7
7
years of professional experience

Work History

Disability Support Worker

All Care Family Medicine
Fairfax, VA
01.2024 - Current
  • Advised family members on how best to provide care for disabled loved ones.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Administered medication according to doctor's orders and monitored side effects.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Maintained records of services provided, client progress, and goals achieved.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Conducted assessments of client abilities and needs to create individualized care plans.
  • Developed strategies to help individuals cope with their disability.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Provided assistance in the home environment including meal preparation and light housekeeping.

EMS Coordinator

V-tech Solutions
Ashburn
01.2023 - Current
  • Safeguard enrollee information with utmost confidentiality
  • Demonstrate both independent work capability and effective teamwork support
  • Employ active listening, establish rapport, and exhibit compassion in members interactions
  • Deliver essential health education to clients as needed
  • Investigated cases for proper use of emergency equipment and services
  • Conducted 24-hour follow-up contacts after patient discharges
  • Provided patients and families with medical home facility education as needed
  • Maintained and updated patient demographic and emergency information on a regular basis
  • Offered emotional support during difficult times or stressful situations.
  • Tabulated care provider emergency case totals for submission to management.
  • Advised senior management on changes needed in order to maintain compliance with applicable laws, regulations, standards, and policies related to EMS.
  • Resolved customer complaints efficiently while maintaining a high level of professionalism.
  • Conducted regular safety audits to ensure compliance with established safety protocols.
  • Investigated complaints related to non-compliance with established environmental regulations or standards.
  • Facilitated communication between internal teams working on implementing EMS objectives.

Case Manager Chimes

Birthright
Fairfax
04.2024 - 08.2024
  • Assessing clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
  • Working with clients, family and friend support networks and health care professionals to put care plans in place
  • Listening to clients’ concerns and providing counseling or intervention as required
  • Recording clients’ progress including charting referrals, home visits and other notable interactions
  • Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes

Concierge

FIS associate
Washington
06.2019 - 06.2021
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

Community Outreach Volunteer

Sisters of Imam
Woodbridge, VA
06.2017 - 04.2020
  • Managed community relations by identifying and evaluating opportunities and requests for volunteer involvement
  • Organized and coordinated transportation to deliver materials, supplies or donations
  • Set goals and targets to prepare for and facilitate community workshops and meetings
  • Raised funds for medical facilities need to build a healthy community
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.

Education

GED

Woodbridge High School
Woodbridge, VA
06-2017

Skills

  • Data Gathering
  • Team Building
  • Designing Public Health Programs
  • Problem Anticipation and Resolution
  • Clinical Research
  • Microsoft Office (Word, Excel, Outlook)
  • Documentation Procedures Expert
  • Data Management
  • Patient Relations
  • Clear Communication
  • People Skills
  • Awareness Programs
  • Critical Thinking
  • Clinical Trials
  • Hospital Experience
  • Case Management
  • Data Collection
  • Crisis Intervention
  • Social Work
  • Presentation Skills

Accomplishments

Student research conference presentation

Custom

  • English

Timeline

Case Manager Chimes

Birthright
04.2024 - 08.2024

Disability Support Worker

All Care Family Medicine
01.2024 - Current

EMS Coordinator

V-tech Solutions
01.2023 - Current

Concierge

FIS associate
06.2019 - 06.2021

Community Outreach Volunteer

Sisters of Imam
06.2017 - 04.2020

GED

Woodbridge High School

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Haja Sesay