Summary
Overview
Work History
Education
Skills
Leadership
Timeline
SeniorSoftwareEngineer
Haja Sesay

Haja Sesay

Kissimmee,FL

Summary

Motivated professional with a Data Analysis certificate and a strong background in customer service, seeking a full-time role. Eager to leverage interpersonal skills, effective time management, and problem-solving expertise to tackle professional challenges. Committed to utilizing analytical skills and customer-focused insights to enhance operational efficiency and improve customer and company satisfaction.

Overview

12
12
years of professional experience

Work History

Receptionist

ASTHA HEALTH
06.2022 - Current
  • Compiled information from files and research to satisfy information requests.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Warehouse/ICQA

Amazon & UPS
10.2017 - 08.2022
  • Tracked and reported productivity metrics, identifying areas
    for improvement of the workers to meet performance
    targets.
  • Used data-driven insights to identify discrepancies in
    inventory, ensuring optimal levels were maintained across
    the warehouse.
  • Consistently performed to meet performance requirements,
    ensuring timely delivery of orders.
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Assisted in developing standard operating procedures for improved consistency across all ICQA processes.

Store Associate

Giant
09.2012 - 06.2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Education

Certification in Data Analytics With Tableau, Data - Data Analytics

PATHSTREAM
Virtual
03.2022

Skills

  • Data Entry
  • Problem-Solving
  • Information Protection
  • File Management
  • Microsoft Office
  • Conflict Resolution
  • Tableau
  • SQL
  • Data Analysis
  • Data Cleaning
  • Clear and Concise Communication

Leadership

In the Inventory Control and Quality
Assurance (ICQA) department, I ensured
shipment accuracy by conducting regular
audits and identifying discrepancies. I also
trained in best practices to maintain
compliance with company inventory
standards. Additionally, I contributed to
process improvements aimed at optimizing
operational efficiency and streamlining
workflows.

Timeline

Receptionist

ASTHA HEALTH
06.2022 - Current

Warehouse/ICQA

Amazon & UPS
10.2017 - 08.2022

Store Associate

Giant
09.2012 - 06.2014

Certification in Data Analytics With Tableau, Data - Data Analytics

PATHSTREAM

Similar Profiles

CREATE PROFILE
Haja Sesay