Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SalesAssociate
HAJAR BARQUAOUI

HAJAR BARQUAOUI

Hospitality and Sales
Doha,Westbay

Summary

TEAM WORK Excellent Presentation Excellent LEADERSHIP Excellent COMMUNICATION Excellent PROBLEM SOLVING Excellent Adaptability Excellent Collaboration HAJAR BARQUAOUI HOSPITALITY & SALES Cheerful HEAD HOSTESS offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Work History 2022-12 - Current Head Hostess Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Meticulous [Job Title] with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Interesting Hostess with [Number] years of experience. Expert in [Type] restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at [Skill] with training in [Type] technology.

Overview

17
17
years of professional experience

Work History

CZN BURAK RESTAURANT
DOHA
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
  • Documented reservations, alerted servers, and managers of large groups and prepared seating
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Hostess

ETCI MEHMET
DOHA
01.2022 - 01.2011
  • Average
  • Took information about guests' party size, led to seating and offered menus
  • Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
  • Accommodated special seating requests for guests to enhance satisfaction
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
  • Relayed guest comments or suggestions to manager on duty for further action
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Used cash registers and credit card machines to cash out customers
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Greeted guest at door and escorted them to their tables
  • Organized and scheduled reservations both over phone and online
  • Provided attentive and professional customer service and fostered warm relationships with repeat customers
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Used cash registers and credit card machines to cash out customers
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Answered customer questions about hours, seating, and menu information
  • Accommodated special seating requests for guests to enhance satisfaction
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Relayed guest comments or suggestions to manager on duty for further action
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
  • Coordination with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy.

CSR and Bilingual Agency Collaborator

UBER EATS
Casablanca
01.2002 - 01.2019
  • Uber Eats Service - Processing of various after-sales service complaints
  • Ensures compliance with various qualitative and quantitative objectives
  • Helps improve quality of treatment processes
  • Supervision and assistance of new recruits in integration process
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services, and company information
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Answered constant flow of customer calls with minimal wait times
  • Leveraged sales expertise to promote products and capitalize on up sell opportunities
  • Provided primary customer support to internal and external customers
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Updated account information to maintain customer records
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Tracked customer service cases and updated service software with customer information
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Agricultural Intern

OCP GROUP
Casablanca
01.2017 - 11.2017
  • Initiation internship within OCP Jorf Lasfar group
  • Participated in local events and activities to promote farm and build relationships with community
  • Inspected crops for signs of pests and disease to implement necessary control measures
  • Kept records of expenses and revenues to help management with budgeting
  • Maintained records of crop yields, livestock and other essential farm data to track farm performance
  • Prepared land for planting crops to sow seeds for successful harvests
  • Irrigated farm soil and performed repairs and routine maintenance on pipes and pumps.

Events Intern

INTERWORLD Innovative Events
Casablanca
01.2017 - 06.2017
  • Assisted in content development for events, drafting and distributing promotional materials
  • Supported events execution and venue set up and tear down
  • Contributed to social media outreach, content development and schedule management
  • Helped plan meetings, distributed agenda and took minutes
  • Contacted vendors, venue and stakeholders
  • Researched assigned events and identified possible partnerships aligned with event concepts
  • Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events
  • Utilized social media to promote events and increase attendance
  • Produced concept plans for high-profile corporate meetings and events
  • Trained and supervised event staff to complete tasks on time.

Event Hostess

Trade Exhibitions
Casablanca
01.2012 - 06.2016
  • Missions for hospitality agencies, reception at trade fairs and replacements in companies throughout Casablanca region and others –
  • Reception and orientation of visitors, service during receptions, reception and standard in companies and various administrative tasks
  • Interviewed clients to understand event scopes of work and establish budgets
  • Planned large-scale events such as trade shows, conferences and meetings
  • Managed administrative logistics of events planning, event booking, and event promotions
  • Attended bridal industry events to promote services and build relationships with prospective vendors
  • Managed event logistics and operations
  • Selected and ordered décor and event materials.

Education

Specialized Technician Diploma - Computer Systems and Networks

COMUTER CENTER
2016-07

Bachelor of Economics - Economics and Management Sciences

2014-04

High School Diploma - undefined

2012-07

Skills

  • Excellent
  • Negotiation
  • Cultural awareness
  • Empathy
  • Software
  • Microsoft Office
  • SOCIAL MEDIA
  • Email management applications
  • Languages
  • ARABIC
  • ENGLISH
  • FRENCH
  • MS Office
  • Attention to Detail
  • Excellent Communication
  • Teambuilding
  • Active Listening
  • Clerical Support
  • Training and Development
  • Self-Motivated
  • Organization and Time Management
  • Flexible and Adaptable
  • Interpersonal Communication
  • Multitasking Abilities
  • Planning and Coordination
  • Bill Computation
  • Table Bussing
  • Menu Memorization
  • Phone Inquiries
  • Check Payment Processing
  • Menu Presentation
  • Table Setting Arrangements
  • Excellent
  • Reservation Setting
  • Special Dietary Requirements
  • High-Volume Dining
  • Guest Experience Management
  • Microsoft Office 365
  • Price Memorization
  • Seating Assignment Preparation
  • Safe Food Handling
  • Dining Customer Service
  • Guest Inquiries
  • Dining Reservations
  • Billing and Payment Processing
  • Ordering Procedures
  • Performance Improvement
  • Restaurant Operation
  • Sales and Marketing
  • Hospitality Management

Additional Information

  • PRINCE MOULAY ABDELLAH HIGH SCHOOL - CASABLANCA Interests SWIMMING , TRAVEL FITNESS MUSIC

Timeline

Hostess

ETCI MEHMET
01.2022 - 01.2011

Agricultural Intern

OCP GROUP
01.2017 - 11.2017

Events Intern

INTERWORLD Innovative Events
01.2017 - 06.2017

Event Hostess

Trade Exhibitions
01.2012 - 06.2016

CSR and Bilingual Agency Collaborator

UBER EATS
01.2002 - 01.2019

CZN BURAK RESTAURANT

Specialized Technician Diploma - Computer Systems and Networks

COMUTER CENTER

Bachelor of Economics - Economics and Management Sciences

High School Diploma - undefined

HAJAR BARQUAOUIHospitality and Sales