Hajar Zaki

Human Resources/Operations

• Conducted thorough investigations on any complaints brought forward by employees, such as discrimination claims and policy violations in order to come up with appropriate and prompt resolutions
• Provided immediate response to all general inquiries regarding HR policies, employment laws, and compliance with local, state, and federal laws while providing support and supervision
• Communicated with local state licensing agencies/analysts to ensure compliance with all protocols and regulations
• Maintained compliance with all state licensing regulations (title 22) that are constantly being updated while conducting annual visits by licensing to ensure all regulations are met
• Submitting annual immunization records of all students and ensuring fire codes are up to date with local county office
• Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees

Finance/Accounting

• Managed financial profitability, risk management, external financial reporting and budgeting/financial planning for company
• Managed accounts payable and receivable, created profit and loss documents, budget creation, bank reconciliations, payroll, any financial statement preparation, and maintenance of company’s general accounts
• Handled all QuickBooks accounting, preparing all year end and quarterly documentation for taxes/IRS
• Completed payroll process bi-weekly for over 10 employees, using payroll software and gathered quarterly tax information for year-end taxes and audit

Project Management

• Developed, implemented, and trained staff in child care programs and services including needs analysis of new programs, development, marketing, and implementation resulting in increased revenue
• Created plans to fit customer needs and deliver with-in budget on desired outcome with full accountability of results
• Worked with staff to create and implement weekly curriculum modified for each age group and appropriate development to ensure parent satisfaction with the program
• Facilitated and hosted quarterly team meetings in order to assist and define clear goals and making sure work is done efficiently and to motivate work completion and ensure team needs are being met
• Mitigated risk factors through careful analysis of financial and statistical date
• Anticipated and managed change effectively in rapidly evolving business environments
• Cultivated relationships and collaborated with national, state, and local professional development organizations and professionals to bring the best

Marketing

• Developed and maintained website in order to attract incoming customers
• Facilitated open houses and planned events to attract incoming customers
• Managed all social media accounts and updated frequently for all parents to be aware of daily activities
• Developed monthly newsletter and curriculums to ensure customer satisfaction
• Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

• Conducted quarterly development assesments in regards to each child’s development and met with parents to communicate observations
• Assisted in developing monthly newsletter, calendar and daily reports to ensure appropriate communication with management and parents
• Fostered a warm, nurturing environment conducive to learning while developing strong relationships with parents and children
• Developed weekly lesson plan with age and developmentally activities
• Increased student involvement in program offerings through strategic redesign of program processes and methods.
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.

• Assisted in leading age and developmentally appropriate activities
• Implemented daily lesson plan as directed by management
• Cleaned and disinfected each classroom adhering to safety standards
• Adjusted learning techniques to fit each child’s individual need
• Worked as alongside other teachers as part of a team to address all needs of classroom
• Floated around in different classrooms when needed and thus gained experience in all age groups
• Provided one-on-one and group-based learning support to maintain student progress and development.