Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAJARA LUBEGA

BURLINGTON,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Residential Programs Coordinator

Riverside Community Care
02.2023 - Current
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Tracked and reported expenses accurately to manage program budgets.
  • Organized and managed program development from conception through successful execution.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Designed program implementation and maintenance plan.
  • Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Developed and recommended policies and procedures for evaluating programs.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Developed proposals and operational plans within assigned area.
  • Monitored programming trends to keep content relevant and up-to-date.
  • Improved program offerings based on changing trends, audience feedback and directives from station owners.
  • Identified risks and developed mitigation plans.
  • Developed new program and feature ideas for station.
  • Developed and implemented new media programming strategy that increased viewership.
  • Scheduled and monitored programming to air content as planned.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.
  • Determined broadcast requirements to plan event coverage and regular programming.
  • Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
  • Supervised media programming team and provided feedback to drive quality programming.
  • Negotiated and managed contracts with several media outlets to secure new content.
  • Prepared tape for broadcasting by completing final editing.

Home Health Aide

Home Instead Senior Care Home
06.2017 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Assisted with end-of-life care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Documented vital statistics and coordinated with health care providers.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Developed and implemented care plans for clients.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Individual Service Coordinator

Cooperative For Human Services
06.2021 - 02.2023
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Assessed customer needs and developed solutions to meet needs.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
  • Established and maintained service schedules for several projects to help plan organize workload.
  • Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
  • Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Collaborated with community members to develop and implement service initiatives.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Analyzed trends and data to inform decision-making and program development.
  • Advocated for social and community service programs to increase awareness and funding.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Utilized grant writing skills to secure additional program funding.
  • Spearheaded fundraising efforts to support social and community service initiatives.

Life Coach

Nupath Inc.
01.2020 - 07.2021
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Connected clients with available resources to improve plan success.
  • Facilitated group sessions and learning discussions to further objectives.
  • Documented behaviors, treatments and non-compliance issues.
  • Listened to clients' concerns and provided encouragement and support.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Supervised meetings with family members to help create support system for clients.
  • Provided education on mental health topics and resources to clients.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.

Resident Care Aide

Benchmark Senior Living
11.2018 - 04.2020
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Remained alert to problems or health issues of clients and competently responded.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

Bachelor of Arts - Business Administration

Makerere University Business School
Kampala, Uganda
03.2003

High School Diploma -

St. Lawrence Citizens High School
Mengo, Uganda
11.1999

Skills

  • Campaign Development
  • Grants Coordination
  • Market Research Proficiency
  • Compliance Reviews
  • Staff Development
  • Hiring and Recruitment Knowledge
  • Benefits Programs
  • Staff Meetings
  • Customer Needs Assessments
  • Contract Management Abilities
  • Data Management Familiarity
  • Medication Identification
  • Employee Programs
  • Contract Oversight Skills
  • Office Administration
  • Community Service Programs
  • Human Resources Understanding
  • Program Management
  • Project Coordination
  • Department Development
  • Facility Management
  • Progress Monitoring
  • Confidentiality Agreements
  • Financial Records
  • Overseeing Budgets
  • Calendar Management
  • Task Delegation
  • Project Management
  • Program and Classroom Management
  • Performance Evaluations
  • Staff Supervision
  • Communications Programs
  • Schedule Dissemination
  • Team Development
  • Staff Evaluations
  • Domestic Violence Prevention
  • Scheduling Proficiency
  • Financial Administration

Timeline

Residential Programs Coordinator

Riverside Community Care
02.2023 - Current

Individual Service Coordinator

Cooperative For Human Services
06.2021 - 02.2023

Life Coach

Nupath Inc.
01.2020 - 07.2021

Resident Care Aide

Benchmark Senior Living
11.2018 - 04.2020

Home Health Aide

Home Instead Senior Care Home
06.2017 - Current

Bachelor of Arts - Business Administration

Makerere University Business School

High School Diploma -

St. Lawrence Citizens High School

Similar Profiles

CREATE PROFILE
HAJARA LUBEGA