Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

HAJER ALQASSIMI

Doha

Summary

Experienced Delivery & Client Engagement Director adept at leading high-performing teams and driving organizational growth through strategic initiatives. Proven track record in directing cross-functional projects, resulting in notable process improvements and operational efficiencies. Skilled in creating collaborative environments and achieving impactful results through effective leadership and communication. Specializes in the public and government sectors, oil & gas, banking, and smart cities industries.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Advisory

Baker Tilly
07.2024 - Current
  • Led enterprise-wide transformation initiatives, establishing and managing the Transformation and Strategy Office to deliver technology roadmaps and digital operating models that supported client innovation, growth, and strategic goals.
  • Enabled client organisations to scale and thrive by developing and implementing digital operating models designed for efficiency, resilience, and adaptability to rapidly changing market conditions.
  • Accelerated business growth through portfolio management, successfully overseeing the delivery of complex, multi-faceted projects that optimised operations and enhanced client outcomes.
  • Enhanced regulatory compliance by designing and embedding governance frameworks aligned with industry standards and regional requirements, safeguarding operational integrity and trust.
  • Delivered measurable improvements in operational performance by directing cross-functional teams to implement scalable digital solutions that aligned with clients’ long-term strategic objectives.
  • Built lasting client relationships, providing trusted advisory services to align digital initiatives with business priorities, driving sustainable value creation.
  • Fostered organisational transformation by championing change management initiatives, enabling seamless adoption of new digital tools and processes while empowering teams for long-term success.
  • Secured new business opportunities, expanded client service lines, and drove revenue growth by identifying and delivering tailored digital transformation solutions.

Senior Manager

Atos
02.2021 - 05.2024

TASMU Smart City Program, Qatar
Role: Engagement Director

  • Directed a £150M smart city transformation program, delivering scalable frameworks and digital solutions to enhance urban living experiences across multiple government and private entities.
  • Led a multidisciplinary team of 120 professionals, including project managers, technical architects, and urban planners, ensuring alignment with the national vision for innovation and sustainability.
  • Oversaw vendor negotiations and SLA management, achieving 99.8% system uptime and seamless integration across 25+ smart city services.
  • Established governance frameworks to ensure compliance with national regulations and international standards, reducing operational risks by 40%.

Zero Trust Security Program, Government of Qatar (105 Entities)
Role: Delivery Director

  • Spearheaded a £14M national security transformation, implementing a Zero Trust architecture across 105 governmental entities to enhance cybersecurity resilience by 60%.
  • Managed a cross-functional team of 150, including cybersecurity experts, project managers, and compliance officers, delivering within stringent timelines and budgets.
  • Standardized security protocols and governance models, achieving a 30% improvement in SLA compliance and a 50% reduction in security incidents.

Red Sea Smart Sustainable Environment, KSA
Role: Program Director

  • Directed a £15M sustainability and smart environment initiative, focusing on integrating cutting-edge technologies to achieve a 25% reduction in environmental impact.
  • Led a team of 100+ professionals, including environmental engineers, data scientists, and project managers, delivering innovative solutions on time and under budget.
  • Designed scalable operating models and governance frameworks, ensuring alignment with sustainability goals and regulatory standards.

Red Sea Smart Destination, KSA
Role: Engagement Director

  • Delivered a £20M smart destination program, enhancing sustainable tourism through the integration of advanced technologies, including IoT and AI-driven platforms.
  • Managed partnerships with global vendors, negotiating £10M in contracts and ensuring 95% SLA compliance.
  • Directed cross-functional teams to design and implement smart infrastructure, achieving a 30% increase in operational efficiency.

Red Sea Master System Integration, KSA
Role: System Integration Director

  • Managed a £13M master system integration project, overseeing the seamless deployment of enterprise systems across multiple business units.
  • Led a team of 80+ technical experts and project managers, ensuring interoperability across diverse platforms and reducing integration risks by 35%.
  • Established governance protocols and vendor management strategies, achieving a 25% cost reduction through optimized procurement.

FIFA World Cup Qatar: Workforce Management Solution
Role: Delivery Director

  • Oversaw the £15M deployment of an innovative workforce management system for the FIFA World Cup, ensuring readiness for over 20,000 personnel.
  • Directed a team of 50+ project managers and technical leads, ensuring the system was delivered on time and met the event's stringent requirements.
  • Achieved a 90% user adoption rate through effective change management strategies and targeted training programs.

Data Management, Governance, and AI Strategy Program (Confidential)
Role: Program Director

  • Directed a £4M data governance and AI strategy program for a leading enterprise, establishing robust frameworks for data quality, security, and analytics.
  • Managed a team of 150, including data scientists, AI experts, project managers, and technical leads, delivering actionable insights and strategic recommendations.
  • Defined and implemented a data governance framework aligned with GDPR and ISO standards, reducing data inconsistencies by 85%.
  • Delivered an enterprise AI strategy, leveraging machine learning models to drive business decision-making, resulting in a 30% increase in operational efficiency.
  • Oversaw the integration of AI solutions with existing enterprise systems, achieving a 20% reduction in manual processes and enhancing data-driven decision-making capabilities.
  • Strategic Leadership: Delivered digital transformation strategies, aligning technology roadmaps with client business objectives to drive innovation, scalability, and growth.
  • Governance & Compliance: Implemented scalable governance frameworks across programs, ensuring regulatory compliance and alignment with best practices.
  • Team Management: Led diverse teams of up to 150 professionals, including project managers, technical experts, and AI specialists, fostering collaboration and achieving project success.
  • Vendor & SLA Management: Negotiated contracts worth over £2M, achieving an average of 95% SLA compliance and reducing vendor costs by 20%.
  • Change Management: Championed organisational transformation, achieving user adoption rates of up to 90% for new systems and processes.
  • Business Growth: Secured new engagements worth USD 1.2M annually through strategic advisory and expansion of service portfolios.

Senior Manager Digital Transformation & Global PMO

Petrofac
01.2022 - 12.2023

Petrofac, Dubai, United Arab Emirates
Role: Head of PMO and Director of Digital & AI Transformation

  • Established and led the Project Management Office (PMO) for Petrofac’s global operations, overseeing a portfolio of 60+ strategic projects with a combined budget of £200M.
  • Designed and implemented standardized project management methodologies (PMI, PRINCE2), improving project delivery success rates by 30% across oil and gas operations.
  • Directed cross-functional teams of 250+ professionals, including project managers, technical leads, and domain experts, ensuring alignment with corporate objectives and operational requirements.
  • Developed a centralized risk management framework, reducing project delays by 20% and mitigating critical risks related to cost overruns and resource allocation.
  • Established robust governance mechanisms, introducing real-time project tracking dashboards and metrics, improving project visibility and decision-making accuracy by 40%.
  • Enhanced resource utilization efficiency by 25% through workforce optimization and effective allocation across projects in upstream, midstream, and downstream operations.
  • Introduced KPIs and reporting standards tailored to oil and gas projects, ensuring alignment with HSE (Health, Safety, and Environment) regulations and achieving a 95% compliance rate.
  • Directed a £7M Digital and ERP transformation program, integrating SAP and Oracle Fusion platforms across 15 business units, achieving a 35% increase in process efficiency.
  • Implemented digital solutions tailored to the oil and gas industry, including advanced procurement systems, supply chain analytics, and real-time operational dashboards, reducing supply chain lead times by 20%.
  • Led Agile transformation initiatives, cutting ERP delivery timelines by 25% and ensuring alignment with business-critical priorities.
  • Designed a £50M Data & AI strategy to establish a unified data platform, enabling advanced analytics and AI-driven decision-making across upstream and downstream operations.
  • Delivered predictive maintenance solutions using AI, reducing equipment downtime by 30% and generating £15M in annual cost savings.
  • Implemented advanced data governance frameworks aligned with ISO 27001, improving data accuracy by 45% and ensuring compliance with industry standards.
  • Integrated machine learning models for reservoir management and drilling optimization, increasing operational accuracy by 20% and reducing exploration costs by 10%.
  • Spearheaded a £35M CDE initiative, integrating technologies such as RPA, Big Data, and Digital Twin solutions to streamline global project execution.
  • Enabled collaboration for over 10,000 employees and contractors, achieving a 30% improvement in project execution timelines through advanced data integration and predictive analytics.
  • Enhanced document management and workflow automation, reducing administrative overheads by 25% across major oil and gas projects.
  • Formulated SMART goals to align digital transformation strategies with organizational objectives, delivering measurable business outcomes.
  • Championed change management across global projects, achieving a 90% adoption rate for new tools and processes.
  • Conducted industry benchmarking and introduced initiatives to leverage emerging technologies such as IoT and blockchain, resulting in a 15% operational efficiency improvement.
  • Collaborated with senior executives to prioritize strategic initiatives, aligning £150M in capital investments with long-term business goals.
  • Oversaw a £100M portfolio of complex projects, including upstream exploration, midstream logistics, and downstream refinery optimizations.
  • Delivered critical infrastructure projects, including pipeline monitoring systems and offshore platform digitalization, achieving a 25% reduction in operational disruptions.
  • Monitored and optimized project budgets, maintaining variance within 5% of approved allocations.
  • Enhanced stakeholder engagement by introducing monthly performance reviews and ensuring 100% transparency in project status and risks.
  • Managed relationships with 20+ global technology vendors, negotiating contracts worth £50M and achieving cost savings of 20%.
  • Established SLA frameworks tailored to oil and gas operations, ensuring 99.5% system uptime and high service reliability.
  • Integrated HSE standards into project management frameworks, ensuring a 98% compliance rate across all operations.
  • Implemented digital HSE monitoring tools, reducing incident reporting times by 40% and improving workplace safety metrics by 15%.

Senior Project Manager

Qatar Foundation
08.2019 - 04.2021

Smart Education City (Smart Campus)

Role: Program Director

  • Strategic Planning & Implementation: Directed the development and execution of a £3.1M smart campus transformation strategy, focusing on IoT integration, digital twin modeling, and the implementation of advanced smart infrastructure.
  • Technology Integration: Spearheaded the deployment of key technologies, including IoT devices, smart grids, digital twins, smart parking systems, and AI-driven security solutions for crowd management and threat detection, enhancing campus safety and efficiency by 30%.
  • Data Management & Analytics: Established comprehensive data management frameworks and leveraged advanced analytics to optimize campus operations, achieving a 25% improvement in resource utilization and decision-making speed.
  • Stakeholder Engagement: Collaborated with diverse stakeholders, including students, faculty, and administrative leaders, ensuring all technological solutions aligned with user needs and long-term campus objectives.
  • Training & Development: Designed and conducted training programs for 20+ staff members, enhancing their capabilities to manage and operate smart campus systems, resulting in a 90% proficiency rate.
  • Pilot Testing & System Evaluation: Led the pilot testing of IoT-enabled systems, evaluating performance and implementing refinements that improved operational efficiency by 20%.
  • Sustainability Focus: Integrated sustainable practices into smart campus initiatives, ensuring scalability for future technology integrations and a 40% reduction in energy consumption.
  • Innovation & Continuous Improvement: Monitored emerging trends in smart campus development, driving continuous innovation and system enhancements that positioned the campus as a regional leader in smart education solutions.

ERP Migration with Oracle Fusion

Role: ERP Program Director

  • Program Oversight: Directed a £4M Oracle Fusion ERP implementation across a multinational organization, integrating financials, HR, and supply chain management into a unified platform.
  • Business Process Optimization: Redefined core business processes, achieving a 30% reduction in operational inefficiencies and aligning workflows with best practices.
  • Team Leadership: Led a cross-functional team of 100+ professionals, including ERP consultants, data architects, and project managers, ensuring timely delivery and adherence to project milestones.
  • Training & Change Management: Designed and delivered training programs for 1,000+ users, achieving a 90% adoption rate within six months post-implementation.
  • Performance Monitoring: Established real-time dashboards for KPI tracking, enabling executive-level visibility and improving decision-making speed by 25%.

Data Governance and Management for Clinical Research (Sidra Hospital)

Role: Program Director

  • Strategic Data Framework: Designed and implemented a £1.2M data governance framework to support clinical research, ensuring compliance with GDPR and HIPAA regulations.
  • Central Data Repository: Led the development of a central data repository to standardize and streamline research data, reducing data inconsistencies by 40%.
  • Team Management: Directed a team of 80 professionals, including data scientists, clinicians, and IT specialists, ensuring seamless collaboration across departments.
  • Advanced Analytics: Delivered AI-powered analytics solutions for clinical research, enabling a 35% improvement in study accuracy and decision-making.
  • Data Quality and Security: Established robust data quality protocols and security measures, reducing risks of data breaches by 20% and enhancing trust in data integrity.
  • Stakeholder Collaboration: Collaborated with clinical researchers, administrators, and external regulators to align the data strategy with research goals and compliance requirements.

Smart Stable Management (Al Shaqab)

Role: Program Manager

  • IoT-Enabled Solutions: Directed the deployment of IoT-enabled smart stable management systems, automating feeding schedules, monitoring horse health metrics, and improving operational efficiency by 30%.
  • Real-Time Monitoring: Designed and implemented real-time dashboards for stable monitoring, providing actionable insights on environmental conditions and horse performance.
  • Sustainability Integration: Integrated smart grid technology to reduce energy consumption by 20%, aligning with Al Shaqab’s sustainability goals.
  • Team Coordination: Led a multidisciplinary team of 50+ professionals, including IoT specialists, equine experts, and project managers, ensuring alignment with organizational objectives.
  • Training & Support: Conducted training for stable managers and staff, achieving a 95% proficiency rate in using the new systems.

Sports Monitoring Real-Time Dashboard

Role: Sports Analytics Program Director

  • Innovative Dashboards: Designed a £1.5M real-time sports monitoring dashboard for athletes, providing actionable insights into performance metrics, injury risks, and recovery plans.
  • AI-Driven Analytics: Implemented AI algorithms to analyze biometric and performance data, enhancing athlete training efficiency by 25%.
  • Stakeholder Engagement: Collaborated with coaches, medical staff, and athletes to ensure the dashboard met performance and usability requirements.
  • System Integration: Integrated wearable devices with the dashboard, achieving 98% accuracy in data collection and processing.
  • Change Management: Delivered user training and support, achieving 90% adoption across sports teams and medical staff.

Project Manager - Digital Channels, Business Intelligence and Analytics

Malomatia
09.2015 - 04.2019

Council of Ministers of Qatar - The Prime Minister's Office - IMDAD

Role: Project Manager

  • Delivered a £3.4M national digitization program to streamline government services and ensure alignment with Qatar’s digital transformation agenda.
  • Directed a team of 100+ professionals, including developers, business analysts, and government liaisons, ensuring timely delivery and high-quality outcomes.
  • Established performance monitoring frameworks, improving service delivery efficiency by 30%.


Ministry of Finance of Qatar - Capital Projects Performance Monitoring

Role: Project Manager

  • Delivered a £2.5M digital monitoring system for capital projects, enabling real-time tracking and reporting of financial performance.
  • Implemented advanced analytics dashboards, achieving a 35% improvement in budget adherence.


Ministry of Justice - Intelligent Reporting and Legal Affairs Monitoring System

Role: Project Manager

  • Led the development of a £1.5M intelligent reporting platform to streamline legal affairs and monitor case statuses.
  • Enhanced system usability and adoption by delivering training programs to 500+ legal professionals.


Qatar POST - Business Intelligence and Real-Time Dashboarding

Role: Business Intelligence Lead

  • Directed the development of a £0.8M real-time business intelligence dashboard, providing actionable insights and improving decision-making efficiency by 25%.
  • Established data governance protocols, ensuring data accuracy and compliance with national standards.

Qatar POST - ERP Finance and Procurement

Role: ERP Program Director

  • Managed a team of 12 professionals to implement a £6.7M Oracle ERP solution for finance and procurement, achieving a 30% reduction in manual processing time.
  • Led a team of 70+ professionals to ensure seamless integration across departments and alignment with operational goals.


Qatar POST - System Digitization

Role: Program Manager

  • Spearheaded the digitization of legacy systems across all business units, reducing operational costs by 20% and increasing efficiency by 35%.

Core Banking Transformation (Confidential Banking Client)
Role: Program Director

  • Led a £3.3M core banking transformation, integrating scalable cloud-based platforms and improving transaction processing speed by 50%.
  • Managed a team of 60+ banking and IT professionals, ensuring seamless implementation across 7+ branches.

Data Governance for Banking Compliance (Confidential Banking Client)
Role: Data Governance Lead

  • Designed and executed a £0.7M data governance strategy, ensuring compliance with Basel III and GDPR regulations.
  • Delivered a centralized data platform that improved reporting accuracy by 40% and reduced data retrieval time by 25%.

Customer Analytics Platform (Confidential Banking Client)
Role: Project Manager

  • Managed the development of a £2M customer analytics platform, leveraging AI to enhance customer segmentation and targeting, increasing sales conversion rates by 30%.
  • Managed and controlled the Integrated data from multiple channels, achieving a 95% improvement in customer data accuracy.

Senior Business Intelligence Consultant

Business & Decision
01.2010 - 09.2015


Role: Program Director

  • Workforce Management System: Directed the deployment of a £3.5M workforce management solution for a leading oil & gas enterprise, optimizing scheduling, payroll integration, and workforce analytics across 15 global sites.
  • ERP Integration: Oversaw the integration of an ERP system (SAP) with workforce management tools, achieving a 25% reduction in manual processes and increasing operational efficiency.
  • Data-Driven Decision Making: Delivered a real-time data analytics platform for workforce performance monitoring, enabling predictive insights into resource allocation and project timelines, improving productivity by 20%.
  • Compliance and Governance: Established data governance protocols to ensure compliance with regional labor laws and company policies, reducing compliance risks by 40%.
  • Cross-Functional Leadership: Managed a diverse team of 100+ professionals, including ERP consultants, data scientists, and project managers, delivering the project on schedule and within budget.
  • Operational Savings: Achieved £5M in annual savings by optimizing resource utilization and automating key workforce management processes.


Role: Data Management Program Director

  • Strategic Data Governance Framework: Designed and implemented a £25M enterprise-wide data governance strategy for a leading banking institution, ensuring compliance with GDPR, Basel III, and local regulatory requirements.
  • Centralized Data Platform: Developed a centralized data platform that improved reporting accuracy by 40%, enabling seamless integration across 200+ branches and digital channels.
  • Real-Time Dashboards: Delivered a suite of real-time dashboards, providing executive management with actionable insights into customer behavior, credit risk, and operational performance, reducing decision-making time by 30%.
  • Risk Mitigation: Enhanced data quality and reduced redundancies by 35% through the implementation of robust data validation and cleaning mechanisms.
  • Stakeholder Collaboration: Worked closely with risk, compliance, and IT departments to align the data governance framework with strategic goals and operational requirements.
  • Team Leadership: Led a team of 90 professionals, including data analysts, IT architects, and compliance experts, ensuring seamless execution and adoption.


Role: AI Strategy Program Director

  • AI Defense Strategy Development: Led the design and execution of a £20M AI-driven defense strategy, focused on leveraging advanced machine learning models for real-time imagery analysis and threat detection.
  • Imagery Analysis Solution: Delivered a cutting-edge AI solution that improved imagery processing accuracy by 45% and reduced analysis time by 30%, enabling faster and more informed decision-making.
  • Team Leadership: Managed a multidisciplinary team of 80 professionals, including AI experts, data scientists, defense strategists, and technical project managers, ensuring alignment with national security objectives.
  • System Integration: Oversaw the integration of AI models with existing defense systems, ensuring seamless interoperability and scalability for future enhancements.
  • Stakeholder Collaboration: Worked closely with defense leadership, technology vendors, and regulatory bodies to ensure the solution aligned with operational requirements and compliance standards.
  • Training & Adoption: Designed and delivered training programs for defense personnel, achieving an 85% proficiency rate in utilizing the AI solution within six months.
  • Risk Management: Implemented rigorous testing and validation protocols to minimize errors and mitigate risks associated with the deployment of AI technologies in high-stakes environments.

Adjunct Lecturer

Faculté des Sciences de Sfax
08.2009 - 09.2010
  • Business Intelligence Lecturer
  • Organized, prepared, and revised BI course material and applied technological options for online and course-related software.

Education

Master's degree - Digital Transformation Management

ESSEC Business School
France

Master's degree - Global Smart Cities Management

Universitat De Barcelona
Spain

BBA - Business Intelligence & Big Data

Ecole Supérieure Privée D'Ingénierie Et De Technologies - ESPRIT

Bachelor's Degree - Computer Science

Faculté Des Sciences De Gafsa
Tunisia
12.2010

Skills

  • Global Program and Project Delivery
  • Continuous Integration and Continuous Delivery (CI/CD)
  • Customer Engagement
  • Digital Strategy ( SMO,TMO)
  • Project & Program Implementation
  • Change Management
  • Risk Management
  • ERP & CRM Delivery Management
  • Project Portfolio Management
  • Project Management Office (PMO) Set-up and Management
  • Cross-Technical Team Leadership
  • Customer Engagement & Satisfaction
  • Business Intelligence & Analytics
  • Budget Management
  • Strategic Planning
  • Digital Transformation Strategy Development
  • Enterprise Architecture ( TOGAF)
  • Data Strategies and Governance
  • Entreprise AI Strategy Development
  • Cross-industry and cross-functional stakeholder Management
  • Smart Cities Management
  • Digital Operating Model Management
  • Quality Assurance Management

Certification

  • Big Data and Artificial Intelligence for Business, ESSEC Business School
  • Design Thinking & Agile Methods, ESSEC Business School
  • Digital Business Models- From Design to Responsible Governance, ESSEC Business School
  • Leading with Data-Driven Strategies and Analytics, ESSEC Business School
  • Driving Digital Change - People & Process, ESSEC Business School

Languages

Arabic, English, French
Native language

Timeline

Director of Advisory

Baker Tilly
07.2024 - Current

Senior Manager Digital Transformation & Global PMO

Petrofac
01.2022 - 12.2023

Senior Manager

Atos
02.2021 - 05.2024

Senior Project Manager

Qatar Foundation
08.2019 - 04.2021

Project Manager - Digital Channels, Business Intelligence and Analytics

Malomatia
09.2015 - 04.2019

Senior Business Intelligence Consultant

Business & Decision
01.2010 - 09.2015

Adjunct Lecturer

Faculté des Sciences de Sfax
08.2009 - 09.2010
  • Big Data and Artificial Intelligence for Business, ESSEC Business School
  • Design Thinking & Agile Methods, ESSEC Business School
  • Digital Business Models- From Design to Responsible Governance, ESSEC Business School
  • Leading with Data-Driven Strategies and Analytics, ESSEC Business School
  • Driving Digital Change - People & Process, ESSEC Business School

Master's degree - Digital Transformation Management

ESSEC Business School

Master's degree - Global Smart Cities Management

Universitat De Barcelona

BBA - Business Intelligence & Big Data

Ecole Supérieure Privée D'Ingénierie Et De Technologies - ESPRIT

Bachelor's Degree - Computer Science

Faculté Des Sciences De Gafsa
HAJER ALQASSIMI