Hajir Alshammari
Murphy
Summary
Dynamic Front Office Manager at LSH Motors with a proven track record in optimizing workflows and enhancing customer relations. Expert in effective multitasking and issue handling, I successfully resolved guest complaints, boosting satisfaction and loyalty. My commitment to accurate billing and data entry has consistently minimized discrepancies, ensuring smooth operations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Manager
LSH Motors
01.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Volunteer
Medical City Dallas Hospital
08.2024 - 01.2025
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Medical Assistant
North Texas Endocrinology and Diabetes Center
01.2024 - 11.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Bachelor of Arts - Biology
The University of Texas At Dallas
Richardson, TX05-2027
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Issue handling
- Data entry
- Documentation and control
Certification
- CMA - Certified Medical Assistant
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Urdu
Limited Working
Timeline
Volunteer
Medical City Dallas Hospital
08.2024 - 01.2025
Medical Assistant
North Texas Endocrinology and Diabetes Center
01.2024 - 11.2024
Front Office Manager
LSH Motors
01.2022 - Current
Bachelor of Arts - Biology
The University of Texas At Dallas
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