Summary
Work History
Education
Skills
Timeline
Generic

Hajir Barrow

Burien

Summary

Dynamic professional with extensive experience in customer service and operations management, notably as a General Manager at Coffee House and Lounge. Proven track record in optimizing employee scheduling and enhancing service quality. Skilled in cash handling and route optimization, consistently delivering exceptional passenger experiences while ensuring safety compliance.

Work History

Rideshare Driver

Uber And Lyft
2023 - 2026
  • Provided safe and reliable transportation for passengers across diverse locations.
  • Managed multiple rides efficiently, optimizing routes to minimize wait times.
  • Ensured vehicle cleanliness and maintenance to enhance passenger experience.
  • Communicated effectively with riders to confirm pick-up and drop-off details.
  • Collected feedback through ratings, improving service quality and customer satisfaction.
  • Adapted quickly to changing traffic conditions, ensuring timely arrivals.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.

General Manager

Coffee House and Lounge
2024 - 2025
  • Oversaw daily operations, ensuring adherence to company policies and procedures
  • Managed employee scheduling, improving workforce efficiency and productivity
  • Implemented training programs, enhancing team performance and service quality
  • Coordinated inventory management, optimizing stock levels and reducing waste
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Analyzed customer feedback, identifying areas for service improvement
  • Operated espresso machines and other equipment, ensuring proper functionality and safety protocols.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.

Parking Lot Attendant

Avis Budget Group
2023 - 2024
  • Monitored parking lot for safety and compliance with regulations.
  • Assisted customers with parking inquiries and directions.
  • Collected payment for parking services and issued receipts.
  • Maintained cleanliness of parking area to enhance customer experience.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Enhanced customer experience with friendly demeanor and prompt assistance when needed.
  • Answered general questions about parking fees, facilities, and directions.

Education

High School Diploma - English

Aqoon Bile
Somali
05.2013

Skills

  • Route optimization
  • Customer service
  • Safety compliance
  • Cash handling
  • Employee scheduling
  • Communication skills
  • Problem resolution
  • Time management
  • Passenger transportation

Timeline

Rideshare Driver

Uber And Lyft
2023 - 2026

General Manager

Coffee House and Lounge
2024 - 2025

Parking Lot Attendant

Avis Budget Group
2023 - 2024

High School Diploma - English

Aqoon Bile

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