Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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HAJJR SHAKOOR

KILLEEN

Summary

Experienced Signal Support Systems Specialist with 6+ years dedicated to improving communication networks and ensuring robust data security. Skilled in diagnosing and resolving intricate telecommunications issues while developing training initiatives that boost operational performance. Focused on applying leadership and analytical capabilities to foster innovation in signal support systems.

Overview

9
9
years of professional experience

Work History

Stock Clerk

Tessera
06.2025 - 07.2025
  • Efficiently managed processing of customer issues and turn-ins related to organizational equipment.
  • Performed periodic and perpetual inventory counts to ensure accurate stock management.
  • Operated CIF-ISM system with barcode scanners for effective transaction handling.
  • Organized, unpacked, and shelved equipment in appropriate storage areas.
  • Delivered high-quality customer service to both military and civilian users.
  • Ensured cleanliness of facility while adhering to established quality standards for equipment.
  • Executed disassembly and reassembly of body armor along with other required equipment.

TEAM LEADER/SUPERVISOR

Department of Defense United States Army
10.2020 - 09.2024
  • Directed swift and covert deployment of tactical communication systems in austere environments, including remote field locations and urban settings.
  • Installed and repaired various equipment, including handheld and vehicle-mounted radios; utilized Linux-operated computer systems to send messages.
  • Supervised, installed, and assisted users with signal support systems, satellite communications equipment, and automated telecommunications systems, including LANs, WANs, and routers.
  • Developed and implemented cutting-edge training programs for junior team members, elevating their proficiency in operating complex transmission equipment.
  • Managed and maintained telecommunications assets valued at over $900,000, ensuring optimal functionality and accountability for mission-critical equipment.
  • Streamlined installation and repair processes for diverse communication systems, significantly reducing downtime and improving operational efficiency.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

RETRANS RADIO OPERATOR

Department of Defense United States Army
09.2017 - 09.2020
  • Installing, maintaining, troubleshooting, and operating battlefield communication systems including radios, data networks, and terminal devices, providing technical assistance for computer systems and local area networks, and ensuring the functionality of vital signal equipment to support military operations.
  • Pioneered efficient troubleshooting methods for complex radio and data networks, minimizing downtime and enhancing operational readiness in high-pressure scenarios.
  • Optimized signal equipment functionality, significantly improving communication reliability and directly contributing to mission success in diverse environments.
  • Fostered strong inter-unit cooperation, sharing technical expertise to elevate overall communication capabilities across multiple military divisions.

Cashier

Kentucky Fried Chicken
03.2016 - 05.2017
  • Processed cash register transactions accurately for cash, checks, and credit cards.
  • Developed positive customer relationships, leading to increased repeat business.
  • Identified customer needs and recommended products to boost sales figures.
  • Upholding cleanliness standards in the facility contributed to overall store success.
  • Clarified store policies and resolved customer inquiries effectively.
  • Managed secure handling of payments to minimize errors and losses.
  • Maintained inventory controls that reduced shortages while minimizing waste.
  • Supported customers with returns and refund requests, addressing transaction issues swiftly.

Education

No Degree - General Studies

Central Texas College
Killeen, TX

High School Diploma -

Randolph High School
Universal City, TX
05.2017

Skills

  • Collaboration skills
  • Problem-solving expertise
  • Critical analysis
  • Leadership qualities
  • Detail-oriented approach
  • Cleaning and organization
  • Adaptable mindset
  • Communication proficiency
  • Project oversight
  • Inventory expertise
  • Data analytics skills
  • System integration capabilities
  • Network security measures
  • Customer service excellence
  • Training program development
  • Deployment strategies
  • Installation methods
  • Troubleshooting techniques
  • Operational supervision skills
  • Field operations expertise
  • Resource allocation efficiency
  • Risk management practices

Additional Information

Certifications

  • Cryptographic Encryption Management
  • Simple Key Loader Completion
  • IT Networking & CISCO Routing
  • Six Sigma Black Belt
  • Joint-Battle Command Platform
  • Texas Alcoholic Beverage Commission and Food Handling

Timeline

Stock Clerk

Tessera
06.2025 - 07.2025

TEAM LEADER/SUPERVISOR

Department of Defense United States Army
10.2020 - 09.2024

RETRANS RADIO OPERATOR

Department of Defense United States Army
09.2017 - 09.2020

Cashier

Kentucky Fried Chicken
03.2016 - 05.2017

No Degree - General Studies

Central Texas College

High School Diploma -

Randolph High School

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