HAJRA ABBAS
Staten Island,NY
Summary
Performance management professional with comprehensive background in enhancing team efficiency and implementing effective performance strategies. Known for strong focus on team collaboration and achieving results. Recognized for flexibility in adapting to changing needs and proficiency in leadership and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations & Performance Manager
UGA One Inc. (Courier & Delivery Solutions)
02.2021 - 09.2025
- Managed full branch operations, recruited and trained employees, and improved branch performance.
- Full-Time
- Led performance improvement initiatives to enhance delivery efficiency and customer satisfaction.
- Developed strategic plans to optimize resource allocation and reduce operational costs.
- Collaborated with cross-functional teams to drive alignment on performance goals and objectives.
- Established training programs focused on maximizing employee productivity and engagement.
- Implemented data-driven decision-making processes to enhance service delivery metrics.
Office Manager
HNH Finest Cars
09.2019 - 06.2021
- managed auction vehicle intake, documentation, and coordination from arrival to warehouse
- Sales paperwork and processed full DMV documentation for transferring and registering vehicle under customer's name.
- Handled social media advertising and marketing for all vehicles and promotions.
Marketing & Sales Manager
Al Saeed Corp.
08.2019 - 10.2019
- Worked as marketing and sales manager. Created designed an Arabic calligraphy artwork for CNC. Machine art.
- Produced sample word artwork. Photographed finished pieces and developed a professional product catalog.
- Market the artwork to multiple vendors, promoting sales and expanding the company's client base.
Administrative Assistant
Mekkah Mart
09.2018 - 08.2020
- Managing daily store operation, including ordering food and supplies from vendors and maintaining accurate inventory.
- Served as head cashier and trained new cashier and oversaw staff attendance, shift changes and time dragging.
- Captured professional photos of menu items and use them to design promotional Flyers, brochures and in store marketing materials.
Education
Bachelor of Commerce - Business Administration, Sales, Marketing, Finance
Alama Iqbal Open University (AIOU)
01-2001
Skills
Communication skills
Organization and Time management
Customer service
Problem solving
Teamwork and collaboration
Multitasking
Attention to detail
Adaptability and flexibility
Computer proficient Ms Office and Microsoft Teams
Leadership qualities
Certification
- NYS Licensed Real EState Agent
LANGUAGES
English – Fluent
Urdu – Fluent
Punjabi – Fluent
Hindi – Fluent
Arabic – Fluent
Timeline
Operations & Performance Manager
UGA One Inc. (Courier & Delivery Solutions)
02.2021 - 09.2025
Office Manager
HNH Finest Cars
09.2019 - 06.2021
Marketing & Sales Manager
Al Saeed Corp.
08.2019 - 10.2019
Administrative Assistant
Mekkah Mart
09.2018 - 08.2020
Bachelor of Commerce - Business Administration, Sales, Marketing, Finance
Alama Iqbal Open University (AIOU)