Summary
Overview
Work History
Education
Skills
Locations
Timeline
Generic

Hajra Bajric

Jacksonville,FL

Summary

Diligent Medical Assistance with proven track record in managing front desk operations efficiently. Successfully enhanced guest satisfaction by streamlining check-in and check-out processes. Demonstrated strong organizational skills and effective communication in fast-paced environment.

Overview

2026
2026
years of professional experience

Work History

Account Executive

Skylight Health
Jacksonville
08.2021 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.

Package Handler

FedEx Ground
Jacksonville, FL
Current - Current
  • Responsible for warehouse duties including: physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc
  • Inspected equipment and used troubleshooting approaches to keep machines operational
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Removed debris and hazardous materials from packing area to avoid contamination
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving

Front Desk Administrator

Jacksonville Rebound Rehabilitation Services
Jacksonville, FL
  • Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, insurance verification and keeping paperwork organized

Referral Coordinator

Orthopedic & Neurosurgery Partners
  • Demonstrates excellent patient relations skills on phone and in-person
  • Ensure complete and accurate patient demographics and current insurance

Medical Assistant

Rivercity Primary Care
  • Helping with pre-visit planning
  • Answering phones, triaging calls, and generally serving as a primary point of contact for patients
  • Reconciling medications
  • Scribing for providers
  • Conducting patient outreach

Referral Coordinator

Ortho One
01.2015 - 10.2017
  • Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist
  • Obtain authorizations for patient referrals to specialists, diagnostic testing and procedures
  • Advise physician if authorization request is denied
  • Review details and expectations about referral with patients
  • Maintain ongoing tracking and appropriate documentation on referrals by recording all referrals into referral log book, transitioning to EHR documentation as available
  • Acts as resource for patients or providers who have questions or problems relating to referrals
  • Ensure that referrals are addressed in timely manner, prioritizing urgent items appropriately
  • Data input into Practice Fusion
  • Identify and utilize cultural, language and community resources
  • Establish and maintain relationships with service providers
  • When necessary, assist back office personnel by providing MA duties
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
  • Called insurance companies to get precertification and other benefits information on behalf of patients
  • Trained staff on referral and intake process
  • Completed up to 60-90 referral requests each day for medical provider of Orthopedic services

Medical Assistant

Absolute Medical
Jacksonville, FL
10.2010 - 12.2015
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Obtained client medical history, including medication information, symptoms and allergies
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Ordered and prepared reagents and supplies
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Prepared initial patient charts for admission
  • Obtained pre- and post-treatment vital signs and weight
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Called and faxed pharmacies to submit prescriptions and refills

Education

Medical -

Everest University
Jacksonville, FL
11.2010

Skills

  • Completing insurance forms
  • EMR / EHR
  • Assisting with physical exams
  • Patient Management
  • CPR
  • Electronic health records
  • Medical Records
  • Management
  • Customer service
  • Intake
  • Medical terminology
  • EMR systems
  • Front desk
  • ICD-9
  • Records management
  • Account management
  • Vital signs
  • Specimen collection / processing
  • Patient care
  • Bookkeeping
  • Medical imaging
  • Personal assistant experience
  • Organizational skills
  • Time management
  • CPT Coding
  • Triage
  • Medical Coding
  • Medical office experience
  • ICD-10
  • ICD coding
  • HIPAA
  • Medical receptionist
  • Word processing
  • Problem-solving skills
  • Customer service focus
  • Listening skills
  • Time management expertise
  • Exceptional communication
  • Customer service management
  • File organization
  • Administrative skills
  • Reception area maintenance
  • Scheduling coordination
  • File management
  • Document management

Locations

  • Jacksonville, FL, 32217
  • Jacksonville, FL, 32207

Timeline

Package Handler

FedEx Ground
Current - Current

Account Executive

Skylight Health
08.2021 - Current

Referral Coordinator

Ortho One
01.2015 - 10.2017

Medical Assistant

Absolute Medical
10.2010 - 12.2015

Front Desk Administrator

Jacksonville Rebound Rehabilitation Services

Referral Coordinator

Orthopedic & Neurosurgery Partners

Medical Assistant

Rivercity Primary Care

Medical -

Everest University

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Hajra Bajric