Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hakan Cay

Hakan Cay

Wesley Chapel,FL

Summary

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Restaurant Manager

Istanbul Park Restaurant
11.2013 - 05.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Controlled purchases and inventory by negotiating prices and contracts with over Number vendors.
  • Promoted business through participation in and sponsorship of community events.

Sales Manager

Benson Paper
01.2007 - 08.2013
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
  • Resolved customer issues quickly and managed over Number accounts to increase sales and meet quotas.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Increased monthly gross sales from $Number to $Number and exceeded goals for sales, revenue and profit margins.
  • Exceeded regional annual sales target by Number%.

Sales and Marketing Manager

Hilal Foods
01.2001 - 12.2006
  • Analyzed sales and marketing data for improved strategies.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Organized events and product presentations related to national conferences and conventions.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Managed and motivated sales team to increase revenue Number% in Timeframe.
  • Forecasted sales of $Amount and set successful policies to achieve sales objectives and related metrics within timeframe.

Restaurant Manager

Emlak Bank Restaurant
08.1996 - 12.2000
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Controlled purchases and inventory by negotiating prices and contracts with over Number vendors.

Sales Manager

Marsa Kraft Food
09.1992 - 01.1995
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
  • Resolved customer issues quickly and managed over Number accounts to increase sales and meet quotas.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Increased monthly gross sales from $Number to $Number and exceeded goals for sales, revenue and profit margins.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Grew retail sales volume in assigned territory Number% through strategic budgeting and product promotion.
  • Monitored Product markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
  • Increased regional market share Number% within Number months.

Education

Trakia University
Edirne, Turkey
07.1992

Skills

  • Objective: As a result-driven, customer-centered manager with 20 years of experience in hospitality management with an emphasis in food and beverage management
  • Consistently achieved and exceeded budgeted sales targets of the company both quarterly and yearly,
  • Trained and developed staff to ensure restaurant facilities and customer service standards are met throughout operation;
  • Delegated and managed assistant managers responsible for individual locations throughout the city
  • Provided each team member with the proper training tools as outlined by the company to exceed service standards and ensured that knowledge of food and beverage product and job tasks are followed and maintained;
  • implemented, updated and upheld departmental policies and procedures, safety tips, and ensured personal hygiene guidelines expectations are met;
  • managed within budget guidelines and provided appropriate explanations and solutions to variances;
  • Addressed any guest issues in a timely manner and eliminated server deficiencies immediately;
  • Staff Development Talent
  • Order Delivery Practices
  • Business Operations Expertise
  • Performance Improvement
  • Operations and Procedural Knowledge
  • Purchasing and Cost Control
  • Marketing and Advertising
  • Complaint Resolution
  • Dynamic, Friendly Hostess
  • Customer Loyalty
  • Shift Management
  • Supply Chain Management
  • Restaurant Promotion Management
  • Staffing and Sales Reporting
  • Community Events
  • Organization and Prioritization
  • Food and Beverage Orders
  • Waste Reduction
  • Supply Ordering and Management
  • Exhibit Knowledge
  • Disciplinary Action
  • Manage Promotions
  • Strategic Methods
  • Strategic Goals
  • Teamwork and Collaboration
  • Maintain Food Safety

Languages

Turkish
Native or Bilingual
English
Full Professional

Timeline

Restaurant Manager

Istanbul Park Restaurant
11.2013 - 05.2015

Sales Manager

Benson Paper
01.2007 - 08.2013

Sales and Marketing Manager

Hilal Foods
01.2001 - 12.2006

Restaurant Manager

Emlak Bank Restaurant
08.1996 - 12.2000

Sales Manager

Marsa Kraft Food
09.1992 - 01.1995

Trakia University

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