An innovative and energetic leader, skilled communicator/ team builder. Recognized for ability to identify problem areas and growth opportunities.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Director of Rooms
Chateau Elan Winery and Resort
1 2022 - Current
Provided training and oversight for large temporary workforce, implementing standardized professional development opportunities and thoughtful leadership protocol to maximize productivity and employee satisfaction.
Developed strong relationships with vendors to ensure timely delivery of supplies and services at the best possible rates.
Enhanced team productivity through regular training, performance evaluations, and targeted coaching.
Managed budgets effectively, optimizing resource allocation and cost control measures.
Inspected rooms for damages and sufficient housekeeping practices.
Oversaw day-to-day operations of 300room hotel with staff of 55 employees.
Director of Front Office
Chateau Elan Winery and Resort
2016.01 - 2022.01
Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
Enhanced guest experience through exceptional communication and problem-solving skills.
Participated in strategic planning sessions to align front office goals with overall hotel objectives.
Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
Coordinated closely with housekeeping teams to ensure timely room turnover upon guest departure or arrival.
Oversaw financial management for the front office, including budgeting, forecasting, and expense tracking.
Updated reports, managed accounts, and generated reports for company database.
Streamlined front office operations by implementing efficient systems and processes.
Oversaw 22 employees
Front Office Manager
Chateau Elan Winery and Resort
2011.01 - 2016.01
Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service
Coached and counseled employees to ensure adherences to hotel policies, standards and procedures
Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner
Consistently achieved budgeted financial goals while maintaining consistent service standards
Initiated an upgrade incentive program for front desk associates to increase revenue
Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
Housekeeping Manager
Chateau Elan Winery and Resort
2012.01 - 2014.01
Directed housekeeping program to ensure clean, orderly, and attractive conditions of 276 room establishment while guarantying that work was done in a productive manner
Inspected and evaluated physical situation of establishment, and organized details for property maintenance including but not limited to painting, furnishings, repairs, and space reallocation
Organized and directed departmental teaching programs, resolved staff problems, and evaluated employee performance and work relationship
Liaised with relevant department heads to ensure that the guests expectations were consistently met and where possible exceeded
Coordinated, scheduled, and supervised the activities of 30+ staff.
Managed team productivity and workflow to exceed quality standards.
Trained and mentored all new personnel to maximize quality of service and performance.
Banquet Chef
2010.01 - 2011.01
Design and price menus while watching the cost, preparing requisitions, execute hot items for groups ranging from 20 – 1000 people both in plated and buffet functions
Assist executive chef overseeing breakfast lunch and dinner venues
Hiring, training and positioning of employees in different food outlets
Directly managing garde mange
Responsible from training and managing of 15 cooks and 2 sous chefs
Creating menus and executing cooking demos for guests, vip site visits and 5 course chef and wine maker dinners
Ordering maintaining inventory and labor
Meeting with the guest and the sales managers to create custom menus.
Versailles Sous Chef
2008.01 - 2010.01
Creating a la carte and buffet menus for the restaurant with covers of 150 to 180 on weekends
Expediting in the restaurant
Creating specials to increase guest satisfaction and driving revenue
Ordering, maintaining inventory and labor.
Winery Supervisor
2007.01 - 2008.01
Assisting Winery Chef on daily duties
Organizing both restaurants and the pub for daily service
Help prep and work on the line as well as helping the banquets at the winery
Help ordering for the 3 outlets and plus banquet events.
Le clos Chef
2007.01 - 2007.01
Creating 5 course French fine dining menus every weekend
30ppl seating capacity restaurant working the line alone making everything from the 1st to the 5th course per guest
Ordering for the restaurant
Making stocks, sauces, desserts for the service.
Versailles Intern Cook
2006.01 - 2007.01
Banquet Intern / Captain
2004.01 - 2006.01
Setting up the room for the event
Timing the event in coordination with the kitchen
Assigning the servers on the floor
Coordinating the service
Making sure the event is flawless
Billing.
Asst. F&B Manager
Gunes Hotel
2003.01 - 2004.01
Budgeting, Inventory, scheduling
Assisting the F&B manager on daily duties
Managing 2 restaurant managers and 12 servers.
Kitchen intern
Gunes Hotel
2003.01 - 2003.01
Received an extensive training of all the departments within the kitchen.
Purchasing Asst. Manager
Gunes Hotel
2002.01 - 2003.01
Finding the best prices through detailed research of purveyors
Going to the farmers market for daily fresh ingredients for the kitchen
Calculating and reporting the monthly inventory of F&B.
PR Intern
Ciragan Palace Kempinski Istanbul
1998.01 - 1998.01
Help write press releases
Learn to arrange photo shoots
Establish connection with local media sources
Learn to create and maintain the hotels image.
Education
B.S. in Hospitality Management -
Johnson & Wales University
Providence, RI
2001.03 - 2002.05
Swiss Higher Diploma in Hotel Management -
University Center Ritz
Brig, Switzerland
1999.01 - 2000.12
IT Technology in Tourism Major -
Bilkent University
Ankara, Turkey
1997.08 - 1998.05
Skills
Guest satisfaction
Housekeeping
Performance Analysis
Staff Development
Guest satisfaction
Languages
English
Turkish
Timeline
Director of Front Office
Chateau Elan Winery and Resort
2016.01 - 2022.01
Housekeeping Manager
Chateau Elan Winery and Resort
2012.01 - 2014.01
Front Office Manager
Chateau Elan Winery and Resort
2011.01 - 2016.01
Banquet Chef
2010.01 - 2011.01
Versailles Sous Chef
2008.01 - 2010.01
Winery Supervisor
2007.01 - 2008.01
Le clos Chef
2007.01 - 2007.01
Versailles Intern Cook
2006.01 - 2007.01
Banquet Intern / Captain
2004.01 - 2006.01
Asst. F&B Manager
Gunes Hotel
2003.01 - 2004.01
Kitchen intern
Gunes Hotel
2003.01 - 2003.01
Purchasing Asst. Manager
Gunes Hotel
2002.01 - 2003.01
B.S. in Hospitality Management -
Johnson & Wales University
2001.03 - 2002.05
Swiss Higher Diploma in Hotel Management -
University Center Ritz
1999.01 - 2000.12
PR Intern
Ciragan Palace Kempinski Istanbul
1998.01 - 1998.01
IT Technology in Tourism Major -
Bilkent University
1997.08 - 1998.05
Director of Rooms
Chateau Elan Winery and Resort
1 2022 - Current
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