Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Hakan Kazan

Staten Island,NY

Summary

Customer service professional skilled at building atmosphere of collaboration and performance excellence to provide every client with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strategic thinker and tactical decision maker with a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-esculating situations and driving positive change.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Export Coordinator

Malca-Amit, Valuables Logistics
11.2022 - Current
  • Communicated information and instructions to and from vendors to research and resolve operational problems.
  • Followed up with customers to resolve inquiries.
  • Initiated and maintained customer master profiles to correct information and offer consistent service.
  • Prepared and assembled documents to facilitate exports.
  • Maintained open communication with global locations to facilitate smooth collaboration.

Client Representative

Stryde Managment (marketing Firm)
08.2022 - 12.2023
  • Log and respond to client inquiries to improve service processes
  • Build solid rapport with families, fostering trust and communication to meet case needs.
  • Resolves customer service inquiries that required research and interactions with carriers or agents
  • Educate clients on account services and resolved client inquiries regarding statement information and account balances.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction. Patient .

Assistant Store Manager/Manager in Training

7-eleven
08.2019 - 10.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Placed orders daily for store.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
  • Analyzed and interpreted store trends to facilitate planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Worked flexible schedule and extra shifts to meet business needs
  • Set up new sales display's every 3 months

Office Assistant

Fischer & Burstein
06.2013 - 09.2014
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Drafted common document templates for use by executives and employees.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

Some College (No Degree) - Computer Science

College of Staten Island of The City University of New York
Staten Island, NY

High School Diploma -

Tottenville High School
Staten Island, NY
06.2017

Skills

  • Mathematical Calculation and Reasoning
  • Records Organization and Management
  • Work Planning and Prioritization
  • Sales Promotion and Tracking
  • Strategic Merchandising
  • Attention to Detail
  • Time Management
  • Transaction Processing
  • Bilingual verbal and interpersonal communication
  • Merchandise Stocking and Replenishing
  • Desktops, Laptops and Mobile Devices
  • Inventory Tracking and Management
  • Supervisory Abilities
  • Computer Networking and operating systems
  • Problem Solving
  • Planograms
  • IT support
  • International Shipments
  • Customer Accounts Management
  • Office Support
  • Data entry
  • Import and Export Operations
  • Prepare Documentation
  • Shipment Tracing

Certification

Google IT support Certification

Additional Information

References availabe upon request.

Timeline

Export Coordinator

Malca-Amit, Valuables Logistics
11.2022 - Current

Client Representative

Stryde Managment (marketing Firm)
08.2022 - 12.2023

Assistant Store Manager/Manager in Training

7-eleven
08.2019 - 10.2022

Office Assistant

Fischer & Burstein
06.2013 - 09.2014

Some College (No Degree) - Computer Science

College of Staten Island of The City University of New York

High School Diploma -

Tottenville High School

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Hakan Kazan