HAKAN OZKAN
SUNNY ISLES BEACH,FL
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
SERVER
YALLA BEIRUTY
02.2025 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
OWNER
OZKAN SOCCER JERSEY
01.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
SERVER/SHIFT LEADER
KABOBJI
11.2021 - 07.2024
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Checked guests' identification before serving alcoholic beverages.
SERVER
Cheddar's Scratch Kitchen
12.2017 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Arts - Hospitality
UNIVERSITY OF SAKARYA
TURKIYE06-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Hospitality service expertise
- Food running
- High volume dining
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
SERVER
YALLA BEIRUTY
02.2025 - Current
OWNER
OZKAN SOCCER JERSEY
01.2025 - Current
SERVER/SHIFT LEADER
KABOBJI
11.2021 - 07.2024
SERVER
Cheddar's Scratch Kitchen
12.2017 - 09.2021
Associate of Arts - Hospitality
UNIVERSITY OF SAKARYA
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