Cooking (fine dining, especially Italian and Chinese foods), Cycling,
HAKAN YILDIZOĞLU
SALES, DEALER NETWORK & PARTNERSHIP MANAGEMENT
Darüşşafaka Mah. Beldemiz Sit. C Blok D:7
İstinye-İstanbul,34
Summary
High-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by people management, effectively directing and supporting operations and solutions.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
8
8
Certificates
2
2
Languages
Work History
ALJ Motorlu Araçlar A.Ş. - Otoshops
B2B Sales Manager
Istanbul, Turkey
08.2021 - Current
- Managing existing and new partners to build campaigns that creates value for Otoshops B2B customers while growing the campaign revenue
- Improving cooperation processes such as integration within online sales platforms
- Working for business development and new customer acquisition
- Build good communication channels and long-term relationships with Dealers, Resellers and other Car Dealers to support business.
- Improving B2B sales by tracking, seeking for new potential customers by visiting them regularly
- Developing sales for both B2B and Dealers by digital sales activities integrate to digital partners
- Managing the team and tracking target performance reporting of Otoshops Dealers
- Search and contact to new Otoshops Dealers for expansion of Otoshops Dealer Network
- Carry out sales-enhancing activities with new sales channels by following the trends
- Organize and manage sales campaigns through B2B customers and Otoshops Dealers customized to
drive sales units
İSPARK İstanbul Otopark İşletmeleri Tic. A.Ş.
Corporate Sales Unit Manager
Istanbul, Turkey
02.2020 - 08.2021
- Managing, training, developing the team of 15 members to achieve more corporate subscribers recorded in customer base via system integration and streamline debt collection of corporate customers coming from past unpaid parking records.
- Achieving the objective of integration of the max number of license plates in the system by developing customer relationships, by planning all touch points, by identifying opportunities for campaings, services, partnerships (via digital service platforms and brands whom are the sector lead) and distribution channels that will lead to increase the sales.
- Building corporate sales strategies among key customers and partnerships to establish the goal for brand awareness including product and service design, system and software integration.
- Partnering closely with all the departments of the company to bring the brand to life while aligning our systems and processes to orchestrate conversations that are consistent and relevant to the customers' journey.
- Providing business support solutions to understand the complexity and how to simplify it by offering customers' lives be more comfortable, structured parking processes, transparency in datas and relieving the operational load while optimizing the parking costs.
arabam.com
Large Accounts Sales Manager
Istanbul, Turkey
09.2018 - 01.2020
- Spearheading a team of 8 associates by building enthusiasm, adapting feedback and delegating.
- Establishing KPI's and Metrics for the team to follow/report
- Coach team performance daily using behavioral-based coaching, motivation and management methodologies.
- Deliver new sales & current customer account growth to meet sales goals
- Extend online auction business through large accounts in the field by scheduled regular visits, offering corporate membership packages and following up the whole process to make them adopt the online auction business.
- Establishing long lasting relationships with strategic customers to cooperate with arabam.com both for ad integration and online auction participation
- Negotiation of commercial terms with large customers, Identifying new business opportunities
Enerjisa Elektrik Perakende Satış A.Ş.
Corporate Sales Manager
Istanbul, Turkey
01.2016 - 05.2018
- Managing a portfolio of 138 accounts with a staff of 3 KAMs (Key Account Managers) totaling amount over average net profit of the company sales in Marmara region.
- Operationally responsible for the achievement of targeted electricity sales volume.
- Increasing sales volume from %80 to %116 by adding 50 new accounts from 138 to 188 accounts by increasing consumption capacity from 0,2GWh to 0,4 GWh
- Managing and monitoring annually 750K.-TRY OPEX budget at Marmara region.
- Supporting the team for contacting new and existing customers per a week to discuss products and services.
- Consistently exceed monthly sales quotas by more than 100% by pursuing leads and expanding the prospect list.
- Adapting new or renewed legislative issues to business and develop new strategy for reaching sales targets.
Enerjisa Elektrik Perakende Satış A.Ş.
Customer Care Area Manager
Istanbul, Turkey
07.2014 - 01.2016
- Managing Customer Care Offices (CCOs) in İstanbul Anatolian Side distribution region, serving 2.5 million customers with a staff of 58 sales associates in conjunction with 7 Team Leaders.
- Operationally responsible for targeted sales, customer satisfaction and audit CCOs.
- Achieving 100% customer satisfaction while reaching company's yearly sales targets by performing sales of electricity contracts to Residential and SME customers.
- Ensuring and monitoring performance indicators such as cross and bundle product sales, waiting time, online login, online appointment, IVR, SMS validation, customer satisfaction and NPS realized at desired level in Customer Care Offices (CCOs).
- Regular CCO visits to manage and manage business operations and functions based around business plan
- Developing and monitoring KPIs of Team Leaders and manage the yearly performance.
- Implemented new working processes for adapting legislative changes to business and identified poor work habits to improve process effectiveness.
Borusan Otomotiv Premium Kiralama ve Tic. A.Ş.
Dealer Channel Development and Vehicle Remarketing Manager
Istanbul, Turkey
01.2011 - 05.2014
- Orientation of Borusan Otomotiv Dealers to Long-Term Leasing Business Management of Dealer Channel and implementing rental strategy and fleet targets and ensuring customer satisfaction consistent with company policy and goals.
- Audit Dealers' rental cars figures, qualification and standards based around commercial business plan. Dealer visits scheduled weekly and monthly.
- Help close priority rental opportunities led by the dealer’s sales force.
- Able to process and analyze the dealers' operation data to pinpoint the problem and design solutions for their rental business.
- Lead Dealer network for required trainings, rental fleet meetings and steer Dealers for local rental fleet events to increase their rental volume.
- Developing and driving deals with Dealers and increasing rental fleet volume.
- Analyzing channel ecosystem in terms of current business obstacles, identifying opportunities and scoping potential rental opportunities.
Borusan Oto Servis ve Tic. A.Ş.
BMW Sales Advisor
Istanbul, Turkey
01.2004 - 01.2011
- Achieving 100% customer satisfaction while reaching company's yearly sales targets by directly increasing the customers' buying motivation, by following the customers, by meeting customers' needs and by performing outdoor activities and carrying out profitable sales.
- Sales records: 2005 129/100 units/year, 2006 131/120 units/year, 2007 170/130 units/year
- Responded to customer questions and requests in a prompt and efficient manner. Built relationships with customers to increase likelihood of repeat business.
- Key user for the implementation of SAP 6.0 while leaving IBM AS/400.
- Implementation of SAP 6.0 for sales and service departments, processing key user tests, designing the output of related documents such as order form, proposal, proforma invoice, etc.
Education
Yeditepe University MBA (Small Business Administration/Management)
2007 - 2009
Yeditepe University Bachelor of Science (Economics)
1997 - 2001
Ahmet Şimşek College
1989 - 1996
Skills
Developing new business areas and customers
Strong sales background
Good knowledge of local automotive sector and/or coming from operational leasing/UC sales
Ability to negotiate and structure partnerships
Strong presentation and project management skills
Intensive knowledge on SAP, SAP CRM, Microsoft CRM and MS Office
Interests
Following TEDx talks
Digital Sales/Marketing Issues/Start-up Trends
Member of Yeditepe Univ Alumni Club
Certification
Build corporate customer subscription method via system integration at İSPARK (ex: Moov by Garenta, Hedef Filo TikTak)
Timeline
ALJ Motorlu Araçlar A.Ş. - Otoshops
B2B Sales Manager
08.2021 - Current
İSPARK İstanbul Otopark İşletmeleri Tic. A.Ş.
Corporate Sales Unit Manager
02.2020 - 08.2021
Build corporate customer subscription method via system integration at İSPARK (ex: Moov by Garenta, Hedef Filo TikTak)
01-2020
Establishing the target number of dealers to be active at both TrinkSat and Online Auction platforms - arabam.com
01-2019
arabam.com
Large Accounts Sales Manager
09.2018 - 01.2020
Bundle Product Sales Project at Enerjisa CCOs - Akbank Insurance Policy Sales
01-2016
Enerjisa Elektrik Perakende Satış A.Ş.
Corporate Sales Manager
01.2016 - 05.2018
Sales Practices in Customer Care Offices "Best Customer Action 2015" by E.ON
01-2015
Enerjisa Elektrik Perakende Satış A.Ş.
Customer Care Area Manager
07.2014 - 01.2016
Orientation of Borusan Otomotiv Dealers to Operational Leasing Business
01-2013
Borusan Otomotiv Premium Kiralama ve Tic. A.Ş.
Dealer Channel Development and Vehicle Remarketing Manager
01.2011 - 05.2014
Expert Green Belt 6 Sigma Project;" Benchmark Position in Customer Relations"
01-2008
Yeditepe University MBA (Small Business Administration/Management)
2007 - 2009
Sales Success Award, 1st Place, Borusan Otomotiv
01-2005
Borusan Oto Servis ve Tic. A.Ş.
BMW Sales Advisor
01.2004 - 01.2011
High Honors Degree at Yeditepe University (Economics)
01-2001
Yeditepe University Bachelor of Science (Economics)
1997 - 2001
Ahmet Şimşek College
1989 - 1996