Summary
Overview
Work History
Education
Skills
Timeline
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Hakeem Bess

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Onsite Manager

Adecco
05.2022 - Current
  • Orchestrated end-to-end recruitment processes for a high-volume operation, encompassing sourcing, screening, and interviewing candidates across diverse roles
  • Cultivated strong partnerships with hiring managers to ascertain staffing requirements and tailored recruitment strategies accordingly
  • Leveraged innovative sourcing techniques, including social media platforms, job boards, and professional networks, to attract and engage passive talent
  • Implemented ATS (Applicant Tracking System) Bullhorn to optimize recruitment workflows, resulting in enhanced efficiency and reduced time-to-fill metrics
  • Conducted rigorous interviews, meticulously evaluated candidate qualifications, and presented top-tier candidates to hiring teams
  • Successfully negotiated offers, coordinated pre-employment screenings, and facilitated seamless onboarding experiences for new hires
  • Collaborated with HR and departmental leaders to devise and execute workforce planning strategies aligned with organizational goals
  • Developed and maintained recruitment metrics and reports, enabling proactive performance tracking, identifying improvement opportunities, and guiding data-driven decision-making processes

Branch Rental Manager

Enterprise Mobility
04.2018 - 04.2022
  • Directed comprehensive branch operations encompassing sales, customer service, fleet management, and personnel oversight, ensuring seamless execution and adherence to organizational standards
  • Led and mentored a dynamic team of 15+ employees, fostering a culture of accountability and excellence through tailored training programs, ongoing coaching, and performance evaluations
  • Formulated and executed robust sales strategies that propelled revenue growth by 30%, surpassing annual targets and solidifying market presence
  • Proactively monitored and analyzed branch performance metrics, swiftly identifying operational inefficiencies, and implementing strategic interventions that optimized productivity and bolstered profitability
  • Spearheaded employee engagement initiatives that enhanced workplace morale, resulting in a notable reduction in turnover rates and increased team cohesion
  • Devised and implemented targeted marketing campaigns, maintaining strong partnerships with dealerships and body shops, thereby enhancing client satisfaction and loyalty
  • Employed proactive outreach strategies including cold calls, email campaigns, and networking to cultivate leads and secure appointments with prospective body shop and dealership clients
  • Conducted thorough market research to pinpoint and capitalize on opportunities within local markets, effectively expanding client base and driving business growth

Customer Care Supervisor

Conduent
01.2017 - 04.2018
  • Directed and mentored a high-performing team of 20+ customer service representatives, ensuring adherence to company standards and fostering a culture of excellence through continuous guidance, training, and support
  • Implemented innovative strategies that significantly enhanced customer satisfaction, resulting in a 25% increase in positive feedback and a 10% reduction in customer complaints
  • Conducted comprehensive performance evaluations and personalized coaching sessions, pinpointing areas for improvement and designing targeted training programs that elevated team members' skills and performance levels
  • Collaborated seamlessly with cross-functional teams to swiftly address and resolve complex customer issues, promoting a cohesive environment of teamwork and shared success
  • Leveraged advanced data analysis techniques to identify operational trends, forecast call volumes accurately, and implement process enhancements, leading to a notable 15% decrease in average handling time
  • Maintained expert-level knowledge of Verizon Wireless products, services, and policies, ensuring consistent and accurate assistance to both customers and team members alike

General Manager

Dunkin' Donuts
03.2012 - 12.2016
  • Managed day-to-day operations of a high-volume Dunkin' Donuts location, including staff supervision, scheduling, and training.
  • Ensured compliance with Dunkin' Donuts operational standards, health and safety regulations, and company policies.
  • Achieved and exceeded sales targets through effective marketing strategies and customer service initiatives.
  • Implemented cost-control measures resulting in improved profitability and reduced operational expenses.
  • Fostered a positive work environment, leading to high employee morale and low turnover rates.
  • Conducted regular performance evaluations and provided ongoing coaching and development to team members.

Education

MBA -

Eastern University
St. Davids, PA
01.2024 - Current

Bachelor of Science - Sociology

Florida State University
Tallahassee, FL
08.2014 - 04.2017

Skills

Business Development

Employee Development

Human Resources Management

Budget Management

SQL

Python Programming

MS Office

Timeline

MBA -

Eastern University
01.2024 - Current

Onsite Manager

Adecco
05.2022 - Current

Branch Rental Manager

Enterprise Mobility
04.2018 - 04.2022

Customer Care Supervisor

Conduent
01.2017 - 04.2018

Bachelor of Science - Sociology

Florida State University
08.2014 - 04.2017

General Manager

Dunkin' Donuts
03.2012 - 12.2016

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Hakeem Bess