Hakeem Disu
King Staffing
Mesquite,Texas
2027
years of professional experience
Financial Application Support Specialist and IT analyst with extensive experience supporting enterprise systems, resolving application workflows, and maintaining master data integrity. Proven track record of troubleshooting user-facing issues, managing permissions, and partnering with finance and operations teams. Adept at leveraging SQL, advanced data manipulation, and structured ticketing systems to ensure reliable service delivery and system optimization.
Work History
Help Desk Analyst
- Resolved user tickets for password resets, account access, and application issues through help desk system.
- Diagnosed hardware, software, and network problems using remote support tools and troubleshooting scripts.
- Logged incidents accurately, documented resolutions, and updated ticket status for clear follow-up.
- Assisted users with email, printer, VPN, and desktop configuration issues.
Financial Systems Analyst
- Analyzed financial system data to support accurate billing, reimbursement, and account reconciliation.
- Maintained integrity of patient financial records across billing, payment, and reporting workflows.
- Configured ERP workflows to support purchasing, inventory, and order processing accuracy.
- Monitored daily ERP queues to ensure timely processing and exception handling.
- Validated master data entries to maintain consistent records across integrated systems.
Education
BBA - Management Information Systems
- Extracurricular Activities: Student IT Help Desk
- ASA Treasurer
- Research Project: Integrated Financial & Project Accounting Database (IFPAD), Designed and deployed a relational project-accounting database and automated reporting pipeline, implementing robust SQL validation rules and data integrity checks to eliminate migration errors, streamline multi-module workflows, and deliver accurate budget-versus-actuals analytics for operational leadership.
- Relevant Coursework: Information Systems, Database & Data Management, Systems Analysis & Design, and Accounting.
Skills
Ticket logging
Technical support
Incident management
Network troubleshooting
Remote support tools
Software installation
SQL database management
ERP system configuration
Microsoft Office expertise
Problem-solving
Security awareness
Teamwork and collaboration
Timeline
Help Desk Analyst
King Staffing
2023 - CurrentRead More
Financial Systems Analyst
Debtag Home Health Services
2020 - 2025Read More
Texas Southern University
BBA from Management Information Systems
Read More