Hakeem Gibbs
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Teaching Assistant/After-School Tutor
Islamic Society Of Central Florida
Orlando, FL
01.2015 - 12.2022
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Passenger Service Agent
Prospect
Orlando, FL
01.2018 - 12.2018
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Education
Associate of Arts - Criminal Justice
Valencia College
Orlando12.2017
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
Timeline
Passenger Service Agent
Prospect
01.2018 - 12.2018
Teaching Assistant/After-School Tutor
Islamic Society Of Central Florida
01.2015 - 12.2022
Associate of Arts - Criminal Justice
Valencia College