Hakeem Madani
3806 Winston Ln,IL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Creative Business Owner with exceptional background spent in Medical DME industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Owner
Phoenix Home Medical Supply
11.2023 - Current
- Manage day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
Vice President
Hartland Home Medical Supply
10.2022 - 09.2023
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Clarified roles, responsibilities and expectations of staff.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
- Developed program to promote new operational methods
Owner
Center For Covid Control
08.2021 - 03.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
Regional Manager
Hartland Home Medical Supply
03.2021 - 09.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 3 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Education
Certified Business Analyst - Business
Northeastern Illinois University
Chicago, IL02.2024
GED -
William Rainey Harper College
Palatine, IL02.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Planning
- Strategic Planning
- Business Management
- Staff Management
- Team Oversight
- Staff hiring
- Business Administration
- Business launch
- Consulting
- Product branding
- Administrative Oversight
- Partnership Development
- Entrepreneurial personality
- Driven and Determined
- Customer Service
- Team Collaboration and Leadership
- Employee Training
Timeline
Owner
Phoenix Home Medical Supply
11.2023 - Current
Vice President
Hartland Home Medical Supply
10.2022 - 09.2023
Owner
Center For Covid Control
08.2021 - 03.2022
Regional Manager
Hartland Home Medical Supply
03.2021 - 09.2021
Certified Business Analyst - Business
Northeastern Illinois University
GED -
William Rainey Harper College
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