Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Hakeem Moore

Fredericksburg

Summary

Results-driven service professional with 5+ years in customer service and sales. Expertise in adapting to fast-paced environments and addressing evolving customer needs. Proven ability to foster strong relationships and deliver tailored solutions. Aiming to deepen knowledge of key metrics within financial services.

Overview

10
10
years of professional experience

Work History

Loan Specialist - Financial Services

Regional Finance
Fredericksburg
08.2023 - Current
  • Processed credit loan applications and presented tailored loan solutions to customers.
  • Evaluated loan applications for compliance with company policies and regulations.
  • Collaborated with team members to streamline the loan approval process effectively.
  • Verified all documents provided by applicants for accuracy, proper terms and completeness.
  • Increased account volume through sound judgment and effective customer outreach.
  • Reduced delinquent debt by contacting customers and collecting payments on overdue accounts.
  • Tracked and posted all payments and fees to customer accounts per company policy.
  • Maintained office cash with precision and ensured proper security measures.
  • Transported deposits to and from bank while adhering to security protocols.
  • Delivered exceptional service to internal and external customers.

Sales Associate - Automotive

Radley Cadillac
Fredericksburg
03.2023 - 07.2023
  • Greeted customers at fostering positive relationships for enhanced satisfaction.
  • Showcased vehicles, detailing features and warranties to inform customer decisions.
  • Answered inquiries regarding cars, financing, and purchase processes efficiently.
  • Guided customers through test drives, ensuring collection of necessary documentation beforehand.
  • Negotiated prices and trade-in values to secure favorable deals for customers.
  • Collaborated with finance team to facilitate vehicle financing options for clients.
  • Trained new sales associates on product knowledge and customer service techniques.
  • Handled customer complaints in a professional manner.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Participated in team meetings to share insights on market trends and customer feedback.
  • Conducted follow-up calls with clients to ensure satisfaction and encourage repeat business.
  • Developed leads via phone, email, and online platforms to attract potential customers.

Driver - Delivery

FedEx Contractor
Fredericksburg
12.2020 - 01.2023
  • Ensured safe and timely transportation of items to clients and businesses.
  • Operated delivery vehicles while adhering to safety guidelines and traffic regulations.
  • Reviewed orders pre- and post-delivery to confirm completeness and accuracy.
  • Loaded and unloaded packages efficiently to ensure timely deliveries.
  • Communicated with dispatch regarding route changes and delivery updates.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Delivered exceptional customer service by addressing inquiries and resolving complaints.
  • Adhered strictly to assigned routes and schedules for efficient operations.
  • Complied with all transportation regulations while maintaining a flawless driving record.
  • Prepared detailed reports and documentation related to all deliveries.
  • Operated various equipment, including trucks and forklifts, to facilitate deliveries.

Mobile Associate - Retail Sales

T-Mobile USA
Fredericksburg
04.2015 - 09.2020
  • Sold technology products while delivering exceptional customer experiences to foster loyalty.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assessed individual needs through hands-on demonstrations of cutting-edge technology.
  • Executed side-by-side selling to identify personalized solutions, including accessories and IoT devices.
  • Guided customers during purchasing by asking insightful questions and providing expert advice.
  • Utilized digital tools to demonstrate network coverage, plans, device inspections, and troubleshooting.
  • Approached service and sales with patience, honesty, and empathy for enhanced interactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Science Degree - Economics, Business Administration

Towson University
Maryland
12.2010

Certified Personal Trainer - Fitness and nutrition certification

International Sports Sciences Association (ISSA)
Online
09.2019

Skills

  • Analytical skills
  • Credit evaluation
  • Financial analysis
  • Document verification
  • Compliance assessment
  • Customer relationship management
  • Effective communication
  • Customer Outreach
  • Typing 50 wpm
  • Team collaboration
  • Leadership abilities
  • Motivational techniques
  • Negotiation strategies
  • Problem solving
  • Conflict resolution
  • Communication proficiency
  • Presentation expertise
  • Interpersonal skills
  • Multi-tasking
  • Time management
  • Organizational skills
  • Attention to detail
  • Software proficiency

Websites

Timeline

Loan Specialist - Financial Services

Regional Finance
08.2023 - Current

Sales Associate - Automotive

Radley Cadillac
03.2023 - 07.2023

Driver - Delivery

FedEx Contractor
12.2020 - 01.2023

Mobile Associate - Retail Sales

T-Mobile USA
04.2015 - 09.2020

Bachelor of Science Degree - Economics, Business Administration

Towson University

Certified Personal Trainer - Fitness and nutrition certification

International Sports Sciences Association (ISSA)

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Hakeem Moore