Hakeem Worrell
Atlanta,GA
Summary
Knowledgeable Solutions Specialist well-versed in the current industry. Excellent communication, multitasking and organizational abilities. Trusted leader and problem solver with a self-direct approach and great critical thinking skills.
Overview
4
4
years of professional experience
Work History
(Contracted) Benefits Solutions Specialist
ADP
07.2022 - Current
- Serves as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment
- Manages company benefit plans (enrollments, terminations, reporting, etc.)
- Managed multiple high-profile projects simultaneously, balancing competing priorities while maintaining a focus on quality outcomes for clients annual enrollment period
- Researches and resolves issues identified through routine audits and any complex employee benefit problems and questions
- Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues
- Provides consultative benefits support and best practices to assigned client book of business.
Benefits Renewal Specialist
OneDigital
05.2022 - 07.2023
- Managed insurance plan renewals for a book of business. (maximum of 50 groups)
- Market to carriers to obtain a competitive analysis of employee benefits
- Provides financial reporting (invoices, post renewal reports, renewal projections, claims data, etc.)
- Manage accounts ensuring all renewals were completed accurately and on time.
- Assisted in the development of new marketing materials targeting renewal clients, promoting loyalty incentives and exclusive offers.
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Maintained detailed records of all renewal activities, providing valuable data for future analysis and decisionmaking.
Lead Patient Care Coordinator
CVS Health
12.2019 - 05.2022
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Specialized in handling all prescription request.
- Helped clients optimize their medication regimens by conducting thorough assessments of individual needs and available resources.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
Skills
- Data Analysis
- Research Marketing
- Task Prioritization
- Account Management
- Talent Management
- Leadership
- Process Improvement
- Client Relations
Timeline
(Contracted) Benefits Solutions Specialist
ADP
07.2022 - Current
Benefits Renewal Specialist
OneDigital
05.2022 - 07.2023
Lead Patient Care Coordinator
CVS Health
12.2019 - 05.2022
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