Hakem Stewart
Charlotte,NC
Summary
Veteran with extensive experience in healthcare administration/operations management who is skilled and an enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices or hospitals. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Center Administrator
AFC Urgent Care
05.2024 - Current
- Managed financial tasks such as budget development, expense tracking, invoice processing to maintain fiscal responsibility.
- Processed all human resource related issues, including hiring, orientation, and performance reviews
- Assessed daily operations at the health center, ensuring smooth functioning of all departments.
- Managed collections for insurance and billing claims regarding patients co-pays, deductibles
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for students and staff.
- Facilitated communication between center staff, families, district personnel, and other stakeholders to promote collaboration and information sharing.
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
Hospital Operations Manager
Weed Army Community Hospital
10.2020 - 07.2023
- Managed $26Million annual budget for pharmaceutical and equipment purchasing
- Created monthly schedules for providers and staff
- Assessed safety procedures and federal regulations to maintain pharmacy compliance
- Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Trained interns and newly hired technicians
- Improved organization and supply management policies for medicines and materials.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
Pharmacy Supervisor
Moncrief Army Community Hospital
06.2015 - 10.2020
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Interviewed applicants for job positions, providing insight to pharmacy on which candidates would add diversity and talent to pharmacy team
- Chaired staff meetings, providing status updates on key activities to clinical management
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Implemented effective mediation and interpersonal skills when handling conflicts that arose between customers and pharmacy staff
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
Education
Master of Science - Healthcare Management
Queens University of Charlotte
Charlotte, NCBachelor of Science - Health Administration
Columbia Southern University
Orange Beach, AL04.2021
Skills
- Scheduling Management
- Operations Management
- Critical Thinking
- Decision Making
- Teamwork
- Budget Development
- Time Management
- Employee Recruitment and Hiring
Timeline
Center Administrator
AFC Urgent Care
05.2024 - Current
Hospital Operations Manager
Weed Army Community Hospital
10.2020 - 07.2023
Pharmacy Supervisor
Moncrief Army Community Hospital
06.2015 - 10.2020
Master of Science - Healthcare Management
Queens University of Charlotte
Bachelor of Science - Health Administration
Columbia Southern University
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