Hakiem Obey

Currently working remotely doing Loss Mitigation assistance. Helping homeowners who are going through hardships. Use of Excel and Salesforce to review mortgages and assist homeowners with getting the help needed to provide the mortgage assistance needed to stay in their homes

• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Maintained clean and orderly work station.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Pumped gas for guests and took payments.
• Cleaned up gas and other spills in accordance with spill procedures.
• Maintained inventory of all saleable items.
• Built trustful relationships with customers to encourage return visits.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Facilitated sales of services and goods.
• Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
• Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Enhanced customer satisfaction by providing prompt and friendly service during all transactions.

Was training to be a Loan Advisor but was laid off for failure to pass the NMLS exam

• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
• Offered product samples to customers, generating additional sales through taste-testing.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Replenished serving stations with fresh food and cleaned up spills.
• Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
• Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
• Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
• Accurately operated cash register to process customer payments.
• Backed up servers by setting up trays and completing some food deliveries.
• Kept drawer balanced by accurately processing cash, credit and debit payments.

• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
• Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
• Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
• Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
• Worked closely with other department managers to improve cross-functional collaboration within the store.
• Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
• Collaborated with store management to achieve overall operational goals, contributing to store success.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Observed quality assurance standards to optimize freshness of deli products.
• Organized special events such as tastings or promotions, driving increased foot traffic to the department.
• Streamlined deli operations through effective scheduling, inventory management, and staff training.
• Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
• Created enticing deli displays that showcased featured products and attracted customers to the department.
• Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
• Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
• Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
• Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
• Increased deli sales by implementing innovative merchandising and promotional strategies.
• Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
• Inventoried food products and associated materials on weekly basis.
• Managed supply chain functions for deli supplies, ingredients and merchandise.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Controlled expenses and boosted profitability by managing food and labor costs.
• Monitored food inventory and supplies to prevent waste.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Set and oversaw weekly and special event menu plans.
• Directed food preparation and cooking activities to meet health and safety standards.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Excelled in every store position and regularly backed up front-line staff.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

• Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
• Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
• Maintained facility grounds, equipment, and safety compliance.
• Enhanced facility efficiency by conducting regular maintenance checks and identifying areas for improvement.
• Maintained inventory and submitted written requests for supplies to keep stock levels even.
• Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
• Fostered strong relationships with external partners like contractors or suppliers, paving the way for successful collaborations.
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
• Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

• Provided training to new hires on line coordination duties, facilitating smooth integration into the workforce.
• Reduced downtime and increased productivity by proactively identifying bottlenecks and addressing issues promptly.
• Adhered strictly to industry regulations, ensuring all safety standards were met and maintaining a clean work environment for staff.
• Monitored employee performance closely, providing guidance where necessary while recognizing achievements to maintain high morale.
• Facilitated open communication channels among team members, fostering a collaborative atmosphere conducive to problemsolving.
• Communicated with line workers and team leads to achieve quality and production goals.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Coordinated employee schedules to accommodate unscheduled absences and planned vacations.
• Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.